SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hipsterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shoes are very good, thank you very much store and recommend. very light and high quality
Excellent product, is my third purchase the same product. Great quality.
Delivery is fast. To moscow in 9 days. Quality is good. I recommend.
Amazing shoos and a very good quality.
Good value for money.
Beautiful shoe I love it
Four satisfaction.
Shoes of good quality, significantly in my opinion differs the color of the picture and the original. In general, i recommend.
A little bit of four important dimensions big shows working data width is perfectly good shoe light lengthened cultivate good
Very good shoes, look stylish. Arrived in time well packed in a big airbag. Didn't have any bad smell, or glue or damages. Very good for summer time and hot weather. The size chart is correct, so choose according to the cm table. Shoes look very nice on the leg.
a little big.. but shoe is cool and good looking
Thank you for excellent quality and fast delivery. I recommend
very pleased
I wish it was glued better than it is. besides that, good shoes
The color of the shoes does not exactly match the description. Ordered gray, and came more brown than gray.
Malomerki... Stink like my socks. If the leg is high does not fit, shit in general, i do not advise...
Shipping super fast. To odessa in two weeks. Soft, like skin. For this money is very good. The truth with the size did not guess ..... large
Excellent store, super fast
Arrived in 20 days. Quality is good. For the summer the most
I was not expecting the shoes for another month..so happy the shipping was QUICK!! Gosh, these are so sharp!! I wonder if I could’ve gotten away w/ordering a half-size smaller because it seems like they’re going to be “broken in” rather easily/quickly & I can slip a finger in the back of the heel. They’re sooo nice looking. I’m super happy! I just hope I ordered the right size :-( My only complaint is they arrived with both toes creased (I hate creases in my shoes!!!!!!!!!!) ugh!
Items was received in good condition. Shipment arrive quickly. I am very satisfy with this order
Great shoes. On the russian size 44, the length of the foot is 28,5 cm, ordered 12 size and was not mistaken. The leg feels free, there is no stock, does not hang out and does not press. Not leather, polyurethane, the feeling of rubberized product, the presence of holes, i hope the leg in the summer will breathe. In general, for such money the goods are satisfied. Stitched neatly, look dignified. Leg comfortable. Delivery is very fast. I recommend the product and the store. If they make a discount profitable, i'll take blue.
Very good quality good product
Great quality
Fine.
Not leather, leatherette, but the quality is excellent
Cool shoes, i order another pair of different colors
Lightweight and cool four key
All is perfect.
Seller cheater! Sent out the wrong size! After an open dispute promised to send the right shoes, asked to close the dispute, so that he could place a new order. And all this time he kept correspondence and "fed" promises that the order sent. Sent a new tracking number, which was not tracked-stood still. and the store in correspondence assured that he is responsible for my order, that the order will be delivered, wait ..... i asked to extend my protection when there was still time to the end of the protection. the seller said that can not, my protection ended in the end, the seller send me the tracking of the first order which does not match and assures, That i already received a new order. I did not want to immediately write a negative feedback. So left with two pairs of shoes for two sizes more. do not believe this seller.
My statement is relaxed razmerde is full
Recommend good quality and fashionable looking.
Teşekkürler
They are beautiful
Bigger
Very good product!
just as advertised
מצויין. מדוייק made to measure foot בס"מ excellent quality
Good product and fast shipping. I will buy again.
Great quality and look great!
Very happy with the product, they look very good quality. They looked good on me.
good
Size and color are compliant
Size Selected failed ㅠ
A very long time was the order. I wanted as a gift. Too late for a month. It's terrible. Packaging is excellent. Without damage, everything came. Delivery spoiled the whole mood. Quality will be appreciated when using
The shoes looked just as advertised.
The parcel was 2 weeks, the quality is good, the product corresponds to the description.
It looks and feels premium. I love wearing. (PS: Choose your right size no additions)
The quality is excellent, it corresponds to the description. I recommend
A great pair of shoes and my second pair. Received in a more then reasonable amoutn of time.