SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Mexico, Central America, South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hipsterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very much salesman. My husband likes me very much.
The size xl is a size M in france Too small for me too bad
Height 1,70, 79 kg, XXL was right. Very good quality.
I Am very satisfied, is the second purchase this store and everything is perfect, congratulations on service and fast delivery, arrived very fast recommend this product.
very nice jacket for the summer. I immediately order another one in a different color. store thank you
Excellent Product, loved.
I ordered a blue bomber jacket on the site. The package arrived 15 days later, in good condition. The product is compliant. Sober and of good quality. Take a size L for what would be an M in France. Refer to the front size guide. Happy with my order.
I liked it very much.
Fast delivery and high quality product
very nice. fast shipping
Highly recommended, very good jacket, good quality item, arrived very fast
Take on size-2 sizes larger. Measurements are incorrect, sewn strangely, it is possible to look at other models before you stop at this.
Excellent, highly recommended, high quality and arrived very fast
Exelent quality very pretty but very small
Arrived very well packed and early. Good quality material
That is ideally my size. Thank you so much. Good luck in your business.
Fast delivery 12 days to moscow region thanks store recommend
It came very quickly in ~ 10 days in ptz. The material in the photo seems more dense, well, and so a good light jacket) Height 161 took l
Very quickly arrived did not even expect, the size is a little too small, but in the summer on the top of the t-shirt will be just.
Material not matching with photos also it’s very thin material
Great quality, a little challenging to figure out the size, but well worth the price on this jackets.
Arm length Fair, attention.
The jacket is good, but it is necessary to take a larger size. It's a pity the son is cramped in the shoulders. The store is clever, the delivery is very fast. Thank you very much.
Very good quality thank you
The summer jacket is very thin. Delivery on time
I'm very satisfied
Great product, recommend.
The store excellent goods came quickly
Very fast delivery, less than 2 weeks. Thin. The size is slightly large.
Its a wincheater
Carry normal XL, ordered 4 XLund the Jacket suits! Super fast Lieferung-8 Days
Perfect com expected very good around i recommend
3 weeks to msk, the quality is normal, but in principle in moscow you can well, you can take a little more expensive the same, really windbreaker, not warm
How ever the quality is the second time you order and the store is punctual, i'm faster than usual.
Delivery is fast, packed qualitatively. The product corresponds to the photo on the site. On the size 52 goods 4ххl. Purchase satisfied. Thank you to the store.
All OK, Thank You!
very good looking although the size I ordered was tight for me but the product is great
The product arrived fast The coat is very thin very type of plastic. The cuff slightly short Size fine. But it's no heater jacket's coat for Port
I'm very satisfied.
very ok! nice
This is great :)
It's not very excellent, for the cold, and plus a raincoat, but it's ok for the price.