SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hipsterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The colors are unclear.
Meets Expectations size a little fair otherwise ras
Nice jacket
I asked for xxl and I loved it and suitable
Sat perfectly, you can say back to back, but on the sleeves even a small stock remained. Quality is satisfied, looks great. Wear over the shirt when the outside is less warm
I'm very satisfied.Thank you very much!
Cute contact, all the best Thank You, welcome again!
Its' OK
nice quality
Jacket is satisfied, sewn well, fast delivery.
Very good jacket for cool summer. there is no smell. all lines are even. hemp workers. the store is very good. advised with the size. answers very quickly. shipping super fast. thank you very much. i recommend this prtdavets.
Very fast delivery, excellent customer management and good product. Thanks.
excellent recommended
2 to 3 sizes too small
Arrived on 1 month, recommend this store, will buy more clothes
Bought for 1 448,37 р. Delivery 3 weeks to moscow. The size corresponds to the size from the table in the description. I chose the size according to the table, the store requested my height and weight, explaining that the sizes are asian, but did not wait for my answer, sent the ordered size. The jacket came well, exactly for me. Description accurate, the jacket is comfortable, looks good. Suitable as a windbreaker.
The jacket is really very good
The jacket really liked. The husband wears 48 size, xxl sat perfectly. Came quickly. Jacket with lining, on the sleeves lining is different, so the sleeves are thinner. On the breast pocket, on the collar and on the pockets side trim brown leatherette. Now april with a warm sun and on the street + 12-he wears it on a t-shirt, he is comfortable
If there is a tummy, may not fasten, the jacket is fitted. The jacket is good, for spring is great.
All cool
Delivery three weeks, jacket super!
ARM lengthened from than think should mend'll four EE Other construction make you satisfied.
amazing quality, great design, best mid-season jacket i have ever owned.
For 3 weeks the goods came, dressed and younger for 5 years in their 40, the goods bomb
Everything is very good, and the size approached, and the goods came very quickly, a week before the deadline
Size and material good
Very satisfied with my purchase
Very practical thank you good luck
Looks great and fits perfectly. I am very happy with the quality and everything. I have worn it every day since I got it.
Size 3xl
very sweet Jacket
I bought before the same other color. I like it.
Thank you very much for the jacket.its very light.can be worn in summer n Autumn
Good quality jacket with good packaging despite delivery time 63 days
The jacket liked, does not smell anything, fit in size. The only problem is shipping. The track number was seen as the jacket was taken to the china post on november 13, and Sent it only in a month!!! Therefore, for delivery 1 out of 5.
Pretty exact description, just add that the details in "leather" are a few, that the small front pocket is fake; and otherwise a very good product regarding the price, Just know the sizes are asian so the one you ask should be at least two sizes more than you use (eu). The store's shipping and response quite quickly.
Excellent!
Stitched qualitatively, there is no unpleasant smell, nice material. it came perfectly. my husband really liked. thank you very much to the store and the manufacturer!!! Recommend!!!
I love it its good and it fast delivery
Just a little shorter to a person who wears xl. But perfect material and wear
The jacket is actually better than I expected! The store sent me a message just to make sure I was ordering the correct size. If it wasn't for their message I would've gotten the wrong size, so that right there deserves 5 stars! The shipping was pretty slow, but that wasn't something unexpected.
PERFECT !!! ⭐⭐⭐⭐⭐super jaket and super fits I order 3size more and fit perfektli I have 175cm and 75kg good kvality thanks so much seler I recomandet higli 5stars
excellent