SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hipsterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For this money, normul. Not enough in the circumference of the brush.
Quality is good but why write 2 at the price of one is deception
As described, good leather and quality. Fits even to slender wrists. Great item.
Pretty good bracelet i'm happy.
Strong smell
Leather, on the outside there are very easy traces, the nail held strips, and so the bracelet norms
Solid quality. Delivery 2 months. Solidan kvalitet. Isporuka 2 meseca.
Fast delivery 12 days to ukraine mykolaiv. The parcel was tracked. Packing is good. The goods are quality. Thank you for the excellent work and service. Shop and store recommend.
Not the skin, the parcel went for a long time
Great quality thanks so much
For a very long time waited, even hope lost what will come, waited for the !)) bracelet norms, the skin is soft, in general the goods are normal
Excellent product
Excellent. Good product
Excellent product, best
The store deceived. On his promotion you order one bracelet the second you get as a gift. Only one came. Обидно.
The goods arrived in excellent condition. Delivery time to the central federal district of russia is almost a month. The product is of excellent quality-all as in the picture. Leather and accessories are very good. Thank you to the store. I recommend to everyone.
this item exactly like picture real leather, the black is softer leather but this is the better choice
not bad the leather looks like pu leather quite soft but okay for me
Nice, a little thinner than brown one, but still cool bracelet, Thanks!
Very stylish bracelet, made well. It was well ahead of schedule. There is a smell of skin-i think it will quickly disappear
Minus, the store conducted the action, purchase 1, the second free-full deception
As described.
I'm not very clear if it's leather
All
Krkta bras, came in five days
The strap is just fire, looks cool, really leather, thanks to the store. I recommend
Good product, good quality, although it takes a little while i am satisfied with the product, i recommend the store
RECOMMEND THE PRODUCT. EXCELLENT QUALITY. AM SATISFIED.
The quality of the bracelet is satisfactory, tracked, went to ukraine 17 days
It came quickly, great thing
Came quickly, rivets fly, you will need to finish. The second as a gift did not put (still cute, thank you.
Norms bracelet, in the padarok another current is not the same, from the ropes Leather
Good product :)
Excellent everything, very fast and very good quality the product.
All super thanks to store
Expensive ca such. And so norms
Good product) you can surprise others)
Good bracelet. I am pretty sure it's genuine leather. Fits the description. Delivered to Russia in exactly one month. Recommended both the bracelet and the store.
Very satisfied!
Not bad. Bracelet on a small hand, i just have this