SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Mexico, Central America, South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hipsterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's toy very happy, i get my order, the truth is you very perrona the jacket, it has very good view on the outside, has lining on the inside and that increases value to it, the fabric is good quality, very thin and fr is ca for it is heat times is, there are shrugs that have no lining inside, This one if you have and even some hidden bags, the truth is worth what it costs according to the price quality, weight 89kilos and i'm 1.70 and i'm barely staying the xxxl should order two bigger numbers, since they're girls, The only bad thing that takes 2 months and a week and i don't know why if i pay for china post registred and it doesn't take that long, but anyway.
The store is handsome. Ordered without correspondence, but the seller began to clarify my weight, height and advised the size more. He was right. Approached.
We are satisfied with the order, the size approached the son. To work in rainy weather to wear and from our winds protection. Thank the store for the windbreaker. With the seller did not communicate, but thank you for your attention to people. I recommend the seller and the goods to all buyers. Thank you very much to all who delivered the goods. Good luck to the seller.
Everything went well, it reached mo in 3 weeks. the store sociable all rumbled to recommend the size but chose the reviews.
I write already 3 jacket!!!
Ordered xxl and the store advised xxl. Took on the advice of the seller.
Windbreaker quality and the material is good for height 182 cm weight 82 kg хххл just. new shoulders are sewn a little wrong going.
nice Jacket, thank u
Seller recommend. The real jacket corresponds to the image. Quality is good. Fabric thin (synthetic). There is an inside pocket with an output for headphones. Measurements: bust 110 cm, shoulder 52 cm. Chose size 2xl, the store recommended 3xl (this size came up). Delivery to poltava region. A month, at which from china to ukraine in a week came. Only the main stages were tracked on the tracker. Thank you to the seller.
I order the second time to my husband, the height of 168 60 kg, wears a size 46-48, i order the size m with a khaki color on top, fits perfectly, thanks to the store, i will order more
Quality is not bad! Size xxxl for height 180, weight 95 was slightly narrow in the shoulders, but tolerable. Delivery fast tracked, store reliable.
Dad liked the jacket, thin, fashionable, with a hood, came up to his size. It is 178 cm tall, weighing 92 kg, waist volume 132 cm, ordered the largest, the store before sending asked for measurements, all parameters. Sellers often send red ribbons with a bling, already 5 pieces collected and the main thing is different things, probably a bracelet, thank you!
The jacket came. Everything is fine, small threads stick out in some places, but it's not critical. Light, well folds to a small size. On the weight of 100 kilograms and the height of 178 centimeters took 3xl. On the t-shirt just, on the jacket will already be small.
Thank you, received. delivery is fast to the orenburg region. the jacket is good. measured on itself. I bought my son. he will be in size
Quality is good 2 weeks before vladimir thanks to the store
Delivery in 15 days. It's a spring windbreaker jacket, it's nothing waterproof. With 4 pockets (one inside) and well finished. I 've got 175 cm and 84 kg, i ordered a 3xl and it fits perfectly. Everything ok.
20 days before penza. All in size. Quality satisfied
The jacket came the one that ordered, everything is super
Shipping and delivery average in time. Packed well! Jacket of good quality (for such a price). The store advised the size more than i chose, in the end i ordered 3xl and this jacket is still too small for me! The seller is not to blame! Successful sales to him
At my height 172 and weight 85 came up perfectly)))) the product and the store is satisfied with the recommend The order went exactly a month and was fully tracked on 17trek.
Quality is good.
Ordered 2 x l, but the store advised 3 x l. The jacket is too big but not critical.
About the quality i can not say. Student in another city. Said it was okay. The size approached. Height 200 cm, og 90 cm... The store is well done. Advised size. Issued and sent the order quickly. In the store prices are acceptable. Service at the proper level. Buy here without fear.
all was nice
The product is too small and I cannot even wear it. Next time I will take a bigger size....
Excellent store, warned that it would be too small, but i insisted on sending. The quality is good, the threads do not stick out, the seams are even. Everything is fine, i recommend the seller, i will lose weight. For height 188 weight 125 ordered 3xl
Good attention. Good product.
Order boldly, the store is very responsible, helped with the size 5 +++, the parcel was tracked, everything is super, thanks for the gift 5 +++
Thank you! Thin windbreaker, 3hl about 48 size
Windbreaker was exactly a month. Ordered april 21, took may 23. Communicated with the store by parameters, but still did not guess. It was necessary to take xxl for a height of 180, the sleeves are short.
Not bad... I usually wear a size American Medium... I ordered the XL it's fit perfectly... it takes around 40 days to get to Morocco
Everything is fine, the store good contacted me to clarify the size, it came 2 weeks before irkutsk
I've received the jacket. It's in very good quality and as described. The merchant contacted me before shipping and recommended me the right size according to my parameters. The delivery was very fast, it took just 8 days. So, I highly recommend this merchant.
The jacket came up perfectly for size 44-46, height 176
I liked the jacket, i went to goose crystal for 18 days, thanks to the store, the order is still red
I liked the jacket, but very thin. The store wrote to clarify the size, advised m, a little long sleeves, but not critical. Son grows fast. The goods came very quickly.
Height 185, weight 60 kg) Xl as once served, and fast delivery for 3 weeks!
No as the picture less good
The order came for two weeks. Tracked all the way.
Windbreaker really liked. In size just right. The height is 173 weight 76.
The quality is good, the store advised the size l, but since the husband will ride in this windbreaker on the bike, was afraid that will pull in the shoulders, i looked at the table of sizes the width of the shoulders and still decided to order xl, sobiato of course, but not great, just what you need. Then i will add the feedback with photos.
THE jacket is wonderful, arrived in less than a month here at home and super attentive.
Kurtecza Super zamowilam second
Quality is good i liked it! Threads do not stick out, the store is sociable I will still order
The jacket came after 2½ weeks, in good condition. *****
Flew for 2 weeks kirov region. Excellent quality. The store advises what size to choose.