SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hipsterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
More like a bag, not a bag. For me, how little road is suitable. In size more for the gym is suitable. Bag of excellent quality, to the product itself there are no complaints at all. Delivery is fast. The store sends the parcel quickly. To khanty-mansiysk 14 days, from the order to receipt by mail.
Less than in the photo and not enough for trips. quality is good.
Super! The live bag looks at least $200. Happy as an elephant!
Bag one in one as in the description. Came quickly.
Good quality, quickly shipped.
good quality and careful.wrapping. really sastisfied. keep buying products from this stores next time. keep making good products.
Great bag. Leather
Super beautiful bag provide instant recommend
For such a sum i expected the best
Excellent product, exactly as seen in the photos. Good material, good finishes. Fast shipping. I'll buy again.
Excellent bag, quality fire, really leather, came in 17 days.
Second bag
Super Bag soft sportswear well made recommend
Excellent bag, looks expensive
Better than I expected. Good material and worth the purchase.
Lovely bag, took for sports, very convenient
The bag is cool, packed perfectly, as in the store, there is a cover. Delivery fast in 6 days home, courier courteous, excellent delivery service, item tracked
The bag is really quality, the skin does not smell. Delivered days 5 directly to the apartment. Definitely 5
Thank you
Bag quality, leather like real. I recommend, delivered a week by courier to the door. Feels slightly smaller than the declared size
Lovely bag. The skin looks great, and very pleasant to the touch. The order came literally for a week or a little more. Thank you very much to the store. The bag was well packed as the outside and inside, so that the chance to suffer from it was not.
Awesome bag. Came very quickly the courier brought directly home. Packed very well. Everything is very high quality (locks, dogs, zippers, seams, fasteners) there are no complaints at all. The compartment for shoes is generally excellent 45-46 size will go without problems. My husband was directly pleased.
Goods received promptly.Thank you.
The bag is not big. Quality is super. Delivery by courier within 10 days. Super.
Packed very well. Looks good qualitty, but leather has this smell.
Good product
Mega-cool bag! Above all praise! Waited with impatience, sent very quickly and just as quickly came! Packed soundly, quality at altitude, the husband is delighted! I hope that it will be good to wear. Thank you very much!
The bag looks decent, the skin is not the skin is not clear, in any case very high quality done. very quickly delivered, 5 days after the order. Delivery by courier.
Nice bag!
Very good bag!
The parcel reached my post office for 22 days since the order, packed was very good. The quality is more than satisfied, looks great, the touch is very pleasant, the smell of the skin is also pleasant. The department for shoes seems small in appearance, but my crocs 45 size came quietly. Definitely 5 stars, if possible, would put more.
Best of the best. The main thing is fast. There are no complaints yet.
Great bag! Leather! There is no foreign smell. Sewn on 5 +. Roomy. The skin is dense. Brought the order home 5 days after the order. Thank you very much to the store!
Chic bag, genuine leather size matching it does not sit huge, very neat looks, good for men and women