SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hipsterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
If you are m you have to order a size xxxl
It is my second order and I am a second time satisfied !
Thank you
He size i stay a little boy but the rz jacket of very cute fabric and good design fits nice to meet you!
Pockets are extremely small. Hand just does not climb
The store sent a jacket, but the transport company lost it somewhere ((((but the seller returned all the money, everything is fair!!!!! i recommend to everyone
Size is xl but arrived as a size s.
4XL good for 188 cm 85 kg
The jacket came quite quickly, about 3 weeks to moscow, the floral pattern is very dull and cloudy, and about the chinese inscriptions i generally keep quiet, they spoil everything! Dear manufacturers, do you really think that your inscriptions add beauty?! The size approached well, 2xl for growth of 172.
The parcel came quickly. Sewn well. There is a small tightening in front of the chest.
The size comes a little small, but the item is identical to the one shown, the quality is good, i'm satisfied.
IT is a little to small but IT s ok
good
Product with excellent quality, size was perfect. Attentive.
Very good product!!! THE size was perfect
good quali ty. fits perfectly as recommended.
Fire!!!
Great product very good store loved. My size Brasil m was just get a larger number
The jacket is of good quality, but sewing seemed not quality, because the threads stuck out. I took the size of 5xl, the store suggested with the size .. In general, i thought to take the size 3xl, i would fly. My height is 182 cm, the weight is 91 kg, the jacket of the village is excellent, but it was possible to take more on the size. In principle, i liked everything. I recommend the product.
Windbreaker is very good. I'm happy with the order. The store is very attentive, helped me with the size. No smell. On my parameters 168 cm weight 70 kg took xxl. It is smaller by size
Very thin. It looks like a plastic bag to see a kaway .... It will not last long given the quality... Even 5Xl sleeve just right from home. You have to leave your arms along the body
Fast delivery and very good product. Happy
I stay perfect. Seller shipping 2xl and here in chile i am s.
excelente
Seller contacted me before shipping to recommend a better size, and their recommendation was right. Cool jacket and awesome value.
Came very fast. Quality is perfekt !
Beautiful jacket. 1,75 tall and 70 pounds and size XXL was good, great or short, only fair.
On the growth of 175 and the weight of 65 villages is ideal)))
The jacket
THE jacket is quite comfortable and warm, arrived on time, the package where comes is safe. Bought the bigger size because have ectomorfo and normally the sleeves are short body even with large sweaters and this dress perfectly. THE color is a little lighter than the picture but still is beautiful.
Very good she was just a little but I loved highly recommend
Nice jacket the attentive store so much that he even warns you that the sizes are less than in chile i asked xxl and is for a person m in chile ojala serve them the size data
Quality jacket, came quickly Sits well, but you could take a bigger size
The measurements are ok, however the mark is all over a row in the back, i arrive in almost 1 month
Already the second order.
While i ordered the 2xl, i measure 171 cm and weight 72 kg was fair, but fine. Super good. Fast shipping. Good value for money.
Very happy with shopping, good material, good sewing. Size xxl corresponds to one size m. Thank you very much and i recommend the store and your product
Perfect fits
Super Merci
It's thin but it's very warm. I don't really like that black band with the brand that covers the chest and back.
OK
Excellent jacket, sewing quality, i advise!
Xxl 1.80 and 87 kg slim. Very small
Excellent product my friend
The fit is as described and the item arrived on time and for a great price, but the image quality of the floral pattern isn't exactly great. 4/5
Just what son-in-law wanted! Glad we checked sizing before ordering!
Everything is fine, it's a pity there is a strip with a chinese inscription
Its money is worth, but how many times i order i can say exactly that the print in the photo. But for this money is quite a good thing. For those trends who have a wide back on the shoulders xxl is too small.
it looks good but 4xl is too small
A bit tight i recommend to go 4 sizes above what your regular U.S size is. Other than great jacket just like in picture.