SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hipsterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super gut
Product good quality
Very cute and good degree. Was very glad
Super fast delivery! In only 9 days in the Netherlands! I recommend this store!
The quality of the cover is not bad. Natural leather with good embossing, but a little thick, i would like to be thinner. For the russian passport, the cover is slightly too big, although not significantly. The store sent the order without delay, the delivery took a little more than 20 days. The goods and delivery are quite satisfied.
Thick cover. On it you can cut sausage and the passport will not be anything))))
Super cover, love)) my favorite color, class! The skin is thick, i think the cover will last more than a dozen years)) track tracked, delivery fast. In general, everything is ok) thanks to the store)
Came very quickly. The cover is very dense and thick. Smells like skin. The line is stitched with a fine thread. In some places is not perfect. Pockets in my should be located on the contrary. In general, everything is fine. I bought two, each of 560 rubles.
Great!!!
Really nice quality, the leather is goods
Cover is excellent
Good leather cover. Made qualitatively, the skin is thick. Thank you.
super fast delivery! And omg such great material and soooo pretty. I'm in LOVE!
I ordered 21.03. Already 04.04 was on ukrmail. Quality is just gorgeous! At first i thought that it was very big, but it turned out just. I'm very happy! Thank you store!!
Thank you! I'm happy)))
Thick leather, a little oil due to processing. Cool cover and you can say that for centuries))
I order already for the third time. Covers are very high quality and beautiful!!! Delivery is very fast. Thanks to the store. I will order more for gifts!
Perfect quality!! Recommend to buy
Seller, store, delivery, goods-excellent. Without complaints, i recommend!
Excellent cover, everything corresponds to the description)
Cover super! I order a second time of another color. 100% leather, dressing is excellent, delivery is fast. Thank you store!!!
Super cover! Thanks to the store.
Satisfied with the order, correspondence for 100% thanks.
Nice cover. Leather. For me, the truth is a little harsh, but very beautiful.
Super. Delivered to italy in 7 days. THANK YOU
Delivery twenty days. Good cover, but the passport is inserted with effort. Thank you store!
Nice one
Excellent cover!!!
Beautiful cover, dense, with a relief pattern, came up perfectly!
Superrrr!
Solid thick leather
Cool cover! As in the photo. For passport is suitable. Thank you!
Great thing! Suitable for russian passport. Genuine leather. Thank you store
Corresponds to the description, fast delivery, the passport is removed
The order is happy) came in 6 days)))) thank you very much)))
Everything came up, the cover is good
The quality is good, but the cover is thick.
Very cool cover! the skin is soft, the pattern looks original, the store thank you very much!
The appearance of the skin, but seemed heavy and too dense. The compartments are not very comfortable.
All super, delivery fast, recommend
Beautiful cover, noble look and quality worthy. Genuine leather
The cover is of excellent quality, pleasant dense skin. There were no defects, the package is whole. Delivery in 14 days.
Very beautiful cover. Wonderful embossing with beautiful flowers. Came instantly! I'm very happy. With the store did not communicate-there was no need.