SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hipsterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It took a little long to reach, but the shoes are nice, light.
The goods received in 8 days very fast delivery to lipetsk. Obviously, the quality is pure china. Visible glue, maybe something somewhere unevenly glued, but in general not bad. Maybe fall apart after the first rain? :) The foot in the shoes does not breathe, so the most it is to walk in autumn-spring and preferably in dry weather, but not in summer. At me foot 26 cm, but ordered the size 9.5 (just in case), they seem to be great, but because of the density of fit to the leg, do not hang out at all. Comfortable.
Tavar super ordered another pair
Very nice shoes. Good look and feel. I did guess right with the size, but that was my fault.
Thank you very much.
Not bad quality, came in the last day warranty, very long i delivery
Thank you very much
All clearly
Super
I did not received the product, but the store made the refund.
ok this is one of the best quality item I have bought on here. this fit well and it looks so lovely and beautifully made.
They look like, although there was no box
très content
Quite excellent sneakers come out) there is a little smell, but not scary, came to crimea for 3 weeks) store like
Great product. Smell of leather in this low price... very very satified with the product..
Very quickly came. Cute. Leather substitute.
Looks very cool. Not yet dressed, but made like a good
nice shoes thanks
Correct size and in good order
very very good
Satisfied shipping satisfied quality thank you
All right, but i'm very late.
Perfect! Fast delivery. Match the description.
Super sneakers! A little there is a smell, but i think with time will pass! Not yet dressed, after writing off
Sneakers, thank you.
very fine for me
Came fast
Very high quality product to all recommend
The shoes came quickly, the skin is artificial, but to the touch is pleasant, soft. i liked that the laces on the lock, it is unnecessary to tie. the rubber sole on the glue, how long it will last, is unknown. you can only wear shoes with a spoon, narrow and inside the insert, like a sock. orthopedic insoles like. autumn will show that there is something. In general, they look good.
Before yekaterinburg for three weeks. No questions to the store. Looks decent, took for her son. I will add a review after fitting
Sneakers are super, a small smell but i think it's weathered.
The size corresponds to the table, smell, of course))
Perfect shoes ,very fast delivery,thank you.
I so happy with the best Product Thank you very much
Came quickly, the quality is good. Took 41, came up with a bang!