SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Mexico, Central America, South America	15-30 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of hipsterra.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

W***d

6 Jul 2019

Verified Purchase

got

I***d

5 Jul 2019

Arrived quickly, it fits perfectly.

M***n

Thanks, sneakers top

Customer

4 Jul 2019

Very well packaged super tennis a little smell in the soles worse all good shipping super fast

V***a

3 Jul 2019

Crosses are very light, just weightless!!!!!!!!!!!!!! The store is just great. At a rate of 43.5 (russ.) the seller advised to take 13 sizes. Approached, on the leg sat like poured. Thank you very much seller for help with the size and prompt shipment of the goods. Received in 2 weeks.

N***s

easy to wear.very chill. fast delivery good store. thank you. for 43 we ordered 45 good.

Y***a

Sneakers are good, light. Ordered size 11, and came 13. Very big. written off with the store, said that will send another couple. it was 2 weeks, but the tracking number was not sent.

B***o

2 Jul 2019

I find beautiful

1 Jul 2019

O***v

The goods came very fast! In the package all the norms. I took 43 feet 44 size and turned out to be too big, you could safely take 43, but you can still wear it. Quality is good, normal quality china, the wife almost selected sneakers.

D***v

Sneakers liked the son took on centimeters, the size approached. All ok ....

S***f

Well received after 45 days

I***k

La what, you can take a csta

I***i

28 Jun 2019

Excellent sneakers, very comfortable, size 39, took 40 were great, which is very strange for china, usually vice versa

A***h

The order was a month. Sneakers of good quality, the size is correct. There are no claims to the store.

S***A

27 Jun 2019

good quality

M***a

Mega fast delivery, to moscow 12 days!!! Crosses liked, in size 9,5 (43) per foot 27,5 cm in butt! In general, satisfied! Thanks to the store, i will order a couple more!

C***r

Perfect! Reccomended!

26 Jun 2019

Good quality and wonderful shape

J***e

25 Jun 2019

size is perfect fast shipping

Cool

A***a

24 Jun 2019

Hello received the product today he is very beautiful but personally not perfect also is beautiful I found the material quality weak but the price and to use to hit the same work is very comfortable and suits all thats it along Tamo Brazilians haha

R***z

Comfortable, fast delivery. Size 44.5 worked

G***v

Take 1 size larger

Thank you, everyone is happy. Sneakers are good, light. A little can be seen cheap quality, but what else you can want for this money. And so i recommend 100%

A***s

Excellent product, it's as the description says

22 Jun 2019

very sharp but the size is big

N***l

Very fast, everything ok

S***r

20 Jun 2019

Not bad krosy, the sole of foam (i hope not to sit down) would replace except that the laces are thicker.

I***o

19 Jun 2019

Light, look good, but with the size missed, took 42, and it was necessary to size in size, i.e. 41.

K***+

buenisimossssssss

Well, first, i would like to note the size. At me 42, and ordered 41 and not in vain, the size was a little even great, but suitable for use. The sole is very light, unfortunately it quickly gets dirty, as if the magnet for dust) also i was not much confused by the quality, the sole is light and it feels that it can not survive until the end of the season, it will wipe quickly, but it's not tested yet. Also alerted the smell of shoes, smells like rizine slaps for 60 gr As it seems to me it is better not to soar legs in this shoe otherwise there may be a cafuz, that the fabric itself is mesh, it is felt and it is better not to fall under the rain otherwise the legs will be wet. And then the question is when to wear them, in summer it is hot, in spring or in autumn it rains. Plus, except that for the appearance of the goods under the description, very well done, came whole without any damage or marriage.

good

I***y

25 May 2019

It came in two weeks, croses are really stitched! I didn't believe it! If you measure by cm, i'm sure you will not lose, took 26.5 in the end free, inserted the insole higher and in principle norms, the size 43 chinese is 42 ukrainian.

M***k

Very good quality

V***v

23 May 2019

fast delivery, shoes are correct size, i am wearing 45 and ordered 46 witch are obviously bigger but still really comfortable

Polecam

A***v

Sent instantly, to moscow 25 days went. The size was chosen by cm, came almost perfectly, but took with a margin small. Quality is normal, light, breathable, for the summer is the most it! In general, satisfied. Recommend)

21 May 2019

is very good

is good

B***b

Normal, a little did not guess with the size. Georgette

20 May 2019

Cool boots

T***o

Excellent very light sneakers!! Only black inscriptions can be easily removed by hand. The quality of tailoring is excellent!! Mesh with fabric. The sole is light as with foam. Came to ukr mail for 15: d.