SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Mexico, Central America, South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hipsterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Brilliant Jacket. Awesome.communication and honesty. Very fast delivery. Thank you very much!!
Sewing terrible. It's like the front and back are confused.
It came down. The store is handsome!!!
Size 175 cm L key as 4Xl order more will make 105 size and price cheap but warm enough for winter to send can fully lightweight activities Great for
Fast delivery to ukraine-35 days! The size is just for me. Quality is good, sintepone norms, i think and for winter will do. I recommend the store and the product. 5 stars!!!
Super jacket. Size fit well Will order more for my son
Very good product, with good sew and well who!
Good product, 1,85 m size 5XL
She's here fast, she's very pretty and warm, i measure 176 height and weight 87 kg and ordered 4xl and i'm a big skint otherwise everything is perfect, i'm very happy with the parka.
I recommend, but came very long, before samarkand 40 days.
Kurt is thin, in the frost will not work. At 52 рос. size ordered 4 хл. I went just right. My husband is happy. Thanks to the store.
With the size did not guess
Very nice puffer coat! Just as shown in photo.
The store contact, helped with the choice, but the size is still too small; (took the largest, but what you can do is china. Came pretty quickly, the quality is so-so. The jacket is very warm-i put it right on a t-shirt or shirt. In general, the order and service is satisfied, it is a pity that there are just no bigger sizes.
Too small size
At a height of 178 weight 85, came up perfectly. The jacket is very warm, in the car as some write, it is hot.
Excellent thanks store
jacket good, but not made for western people. sleeves are to thin and tight , even if you don't wear long sleeves shirt , the jacket sleeve are so thin and tight , no room for your arms to move or bend, not even my son slim arms, and he only weighs 125 , height 5 7inches jacket sleeve to thin and tight to move , not made for everyone no matter the size.
Sewing is not bad, does not smell the impression good size in the pritirku 170 cm 106 kg
nice store! the product is fine, it arrived exactly thank you very much!
I order not the first time, everything is ok.
For this money, the quality of the norms, the threads do not stick out. On height 178 and size 52 took 3xl came perfectly. Delivery time is standard one month.
The jacket is good. but not winter, rather for the spring. the size m took for the son to grow 155 well. thanks to the store, the seller is super...
Normali striukė, typewriter su dydžių nepataikem.
I love the product, it’s as you see in the images displayed. Quality of product is good, will be adding images later for the same.
5 +... delivery to sofia for about mesec
The size approached, the description corresponds. Waited a month and a half-long. Otherwise everyone is happy
The description corresponds, the size in cm is about the same; the quality is expected, at this price is normal; the packing is two plastic bags, but there is nothing to fight there; before shipping the store was actively interested in the size-wanted to help pick up, apparently; it came quite quickly, but received on the day of the end of the protection of the order. Feels-completely airtight, there is a light residual smell. In short, for me it's normal-about this and expected :-)
Height 180 weight 100 kg size 5xl slightly too small and synthon for light autumn.
Corresponds to the size table.
Color of jacket was darker than picture. The color of the zip was one side dark orange, the other bright orange
Šodien saņēmu pastā!Labi iepakots!Paldies!
dear store! the product is OK, it's right thank you very much!
The order was issued on 30.10.18, received on 10.12.18. The jacket is not bad, but thin. Rather for spring-autumn. Sticks out a couple of threads, but not critical. Ordered xl, not small. In general, satisfied :)))
The jacket is quite normal on my 52 sat back to back. In the pocket of the hole (see. Photo). So the star shot one. In the rest without shortcomings, you can take. Delivery to novosibirsk 25 days.