SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hipsterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice cloak. Beautiful color. Dimensions fully correspond to reality. Hyp hyp hurray. Delivery is fast. Good store.
i really like it thank u so much
Fabric very good. Size sleeve was perfect. 5 stars because was very happy with the purchase. Thank You store. 180 height, 78 kg.
Product exactly as in AD, great material and finish. Exceeded my expectations.
Some of the threads stuck out, but it's not critical
nice colour, texture, cuts, sutures,shape..... but small. for 168cm and 95kg you willl need xxxxl
The trench coat arrived in perfect condition, good material quality but the size is small, if you order m request l.
Cloak ordered his son to grow 180,46 size. Approached xxl. Happy with the purchase. A good cloak, everything got in perfect condition.
You get what you pay for. A little bit of quality checking would be better.
Cheap and fine. ARM when short is felt towel length than clothes pattern of seems a problem.
Excellent product.
It's pretty fine for its price, the tissue isn't that great tho Also arrived a bit late but duh overall satisfied with the coat
Excellent!
I really liked it. The material is very good. It took 3 months to arrive in colombia
Beautiful same statement… Size okay, color beautiful!
Very good
Very short in length
I love this coat so much that I bought 2! I'm a 6'2" male, weighing 155lbs, and the XL size fits very snug on me! Order 2 sizes up !
Have 1m76cm tall and 81 kg, bought the size 3XL. Was perfect, but as many detail in their reviews, the sleeve is slightly short. Like and recommend. The store sent next day the purchase, and as chose the epacket for (about $2 freight), no problem when arrived in the country and had the product in hands in just 15 days
I'm very satisfied
Helpful store