SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hipsterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very satisfied
The product looks good, matches the description. The shipment was fast, 16 days it took to reach my hands
Good shovel
Pretty fast, 20 days. A little less, but it is slightly more than my previous, could not normally put the certificate of registration of the vehicle, had to put it in the back pocket for money with a lock. And so everything is ok, i doubt that this skin, well, there is nothing expensive here, pleases that it saves from non-contact payments. The purse itself has a frame that is felt when you hold it. Until i decided whether i would use it...
Excellent wallet as the description
Arrived six days from the date of purchase. Appears as described. Excellent service. Recommend. Arrived in time for gift.
ok
better quality by far
I ordered in brown i arrive in black so i don't put the 5 stars
Well packed order march 29th and i get it on may 18th.
Excellent quality very good order it’s amazing!
Beautiful wallet
Ok. RFID block works good.
Everything is fine, excellent quality.
Not that i expected. The purse is much too small, the compartment for coins is generally tiny and to remove coins from it will be problematic. The skin is thin. everything else is as in the description
fast shipping, good quality
Good leather, deep pockets
Ok
Wallet quality is good. I'm satisfied. Recommendation
Very fast shipping, quality product.
good product but very bad experience with hipsterra.com direct shipping
Excellent product, i'm amazed! Very good communication with the store, the product is of great quality, genuine leather! Fully recommended, fast shipping
just as described, very fast shipping but the problem is that my ID (french) doesn't fit in the compartment as it's a little bigger...
Wonderful product
Great wallet! Genuine leather and good quality.
I am very satisfied,
Very cool, the store is super, cute to get gifts from the seller)) i recommend it came quickly.
Everything is fine. Quality is good, delivery is fast.
litle tight for cards... but seems ok!
Excellent order arrived fast
Nice leather wallet
shipped very faster..good quality thank for your gift
Delivery in 13 days to kiev... pleasantly surprised by the speed)
Very good qualty. Nice!
very good product fast delivery in Pakistan
Perfect quality, entirely made from Genuine leather. It comes with a box, perfect as a gift, and for personal use.
Wonderfull product thank you.
the wallet is well received and good order
Quality product, arrived super fast, can recommend
It's a wallet with quality, leather, very practical and also tested with a rfi function dataphone.
Very good product was pleased and it was in the exact time
There was a problem with shipping and the store gave me back the money.
Hello , Thank you very much . All is OK . Best regards from Bucharest _ Romania .
Finally arrived after 1month and 3wks
Excellent wallet, good quality
The wallet was ordered on november 29, he came from china on december 23. The movement of the goods was monitored. The lines are even. Everything is fine. Thank you very much!
Item was as described and was very well packed. Delivered on time.. Recommend store
The purse is excellent... Quality what you need... I hope to serve me for a long time... Quality like leather
Best quality
very Good wallet.Recommended