SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hipsterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very nice but runs small for American size.
Bien
The product is good, good quality, good endings. In size m for a person with 1.65 height and 65 kg is a little small especially sleeves, if you have wide arms it is not recommended.
Jacket arrived in perfect condition alone where it was wrapped was a little begged but everything perfect
Well made. 90kg, 190cm. 5XL fits. Coat length & arm length both good & as per photos. Needed size for my 110cm chest measurement. Zip does up around chest nicely. A size down would be too tight around chest. So don't go by size chart supplied. Note: The photos are on chinese models with small chest to waist, so coat appears slim around waist. Being a different body shape & requiring a size to fit my larger chest, the coat does not appear as a slimming cylinder on me. Instead it splays out around my waist, making me appear larger around stomach. The photos on european men are more accurate to my experience.
Beautiful jacket
Super jacket!!!! But with the size of the error came out. I ordered a guy with a size of 44, but came to 48.
Super, came up perfectly
Perfect
At 183 and 85 kg came in butt for football Ku but convenient
Here is an absolutely simple jacket. it's not easier. took at the end of autumn and the beginning of spring. without a scarf to wear will not work-the neck is open. it looks quite good and probably a couple of three seasons will last, perhaps longer. 2xl on my 48 size (1.71 m/73 kg, shoulders narrow) sits well, a little bit too small.
28.03-26.04 tomsk. At 48 kg height 160 size 40-42 bolshevat jacket.
Nice thick jacket... At a height of 193 and a weight of 83 kg it is worth ordering 5xl... as for me...
Very satisfied
Lining color yellow, crumpled
For me is tight, with my height 1.80
Everything is wonderful! Quality is good! I recommend!
Quality is good, i recommend the store!
Perfect jacket for an xxl against I can not Not put a big sweater with info I'm 1m70 for 86 kg thank you to the store
Amazingly good, better than I expected! Product as described by store, totally recommended, I'm very happy with this purchase!
Good item. High quality. Good size. The interior is different, it's very soft, but I recommend.
Order received! Quality is good .. With the size did not guess .. At 173 and 64, took hl, and it was necessary at least hhl .. Thanks to the store for the good goods!!!
good material and quick delivery
Super park. Just in real weather. In the pockets do not put anything, protruding. Pleasant to the touch, without extraneous odors. Came very crumpled (well, it's understandable), but parted well
In mos. obl. In 12 days. 6 xl for 54 size. quality is good. Spring version. Seller thanks!!!!
Excellent jacket, sits remarkably, pritalnaya, the color is deep, breathing blue looks very good, when choosing the size took into account the reviews and they helped
Everything came just, at 83 kg 183 growth slender, came 3xl perfectly
nice size. for spring weather in canada
Thnx
The jacket corresponds to the picture one in one. She took 4 xl for a size of 48-50 height 183. The son has not yet measured, later i will add. In general, a good jacket, at a temperature of + 5, minus will not pull.
Great jacket. Husband height 180 cm, weight 70 kg, shoulders 47, chest 100, waist 84, hips 94.
The jacket was received, the son is happy!
The quality of the autumn jacket is good, the synthetic lining is white. I did not find protruding threads. 4hl weight 89, height 176 perfectly sat down. Sleeves as it should. The store sent not immediately, but responded promptly to the messages.
Size straight exactly fit
The park is chic simple and with the size guessed. Thank you store
Days 20 to ryazan, days 8 order processing by store. She took her son to a teenager (height 168 weight 54 og86) wanted to take m, but on advice The seller took l, everything went well, thanks to the seller.
Veste d'hiver
Very cool jacket, for spring-autumn, son 11, height 156, took l perfectly fit! stylish, son is happy, i'm doubly, thanks to the store!
The jacket is clear, very high quality, spring-autumn season!
Super
Fast shipping. Sociable store. For your money an excellent jacket, i recommend.
The jacket is cool. Delivery is fast.
Good size, photos very descriptive, by Against one problem one pocket is smaller than the other but nothing disturbing
The parcel went a little less than a month. Ordered 2xl for a height of 176 cm, weight 65 kg. In size, everything came up. The material is pleasant. The seams are neat. Comfortable temperature for socks from-10 to + 15, because. We live in a humid climate, and degrees are felt colder. Seller commandant
the size is fit for me my height 170cm my weight 65 kg with size XL the product same with the picture
The jacket is good, the size approached, the fur is quite a little yellowish, but it's okay. In total, five of them
Womb package hole but jacket whole, looks like in the photo
Thanks to the store for very fast delivery. which helped determine the size. very responsible seller, take care of their customers. the seller's work is 5 +++++.
A good jacket, as in the photo, for autumn, spring is the most, not short!! the husband is 1, 80. in general take, the price is pleasant and fashionable model.
The goods match! I liked it very much! Looks good! To nizhny novgorod in just 10 days! Very fast! I recommend-did not lose! At a height of 183 cm took a model xxxl-approached! I recommend!