SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hipsterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Already the 2nd time i order as a gift. That's enough. Razor quality, heavy
Heavy, externally made qualitatively. Blades in the kit as if blunt, cling to the hair, and not cut.
A good razor and stand, the husband is happy.
Very beautiful and she deserves thanks to the store.
Everything came in accordance with the description, we have a small jamb, the coating at the base of the handle is not quality, the photo is visible. And in general, everything is fine, very satisfied with the set, the putty chic, badger for sure, the dog immediately asked. Thanks to the store.
Excellent !!!
Like everything is ok
Excellents, store and product.
tanks
Everything is fast and good.
Fast drill. Stand heavy, everything looks very dignified
The set is very good. Long shipping and came 5 blades instead of 10. The store offered compensation of $1.
Super quality
High quality and offers a great shave
Big stand is fantastic, razor looks nice and also has small round stand in box not shown, got the badger brush and it is a nice large and soft brush
ok
High quality product. Same as futur model
Looks great and perfect quality
Arrived promptly. The brush is wonderful and creates an awesome lather.
Super machine! the store Respect for fast delivery!!!
Order came after 20 days of excellent quality.
Excellent and heavy metal base. Razor is also outstanding.
ok
Cool shtukentsiya. the first step to save made. left to try in practice)
Thank you.
Good machine, I bought-liked ordered another. blade мингши-excellent.
Super razor. recommended!
I received my order in 10 days great store ,I very satisfied with my purchase. I would highly recommend for friends and family.
Great razor for the price. It can be adjusted from a very mild setting to extremely aggressive. The included blades are also very good.
Towar zgodny z opisem, szybka przesyłka, dobrze zabezpieczony towar. Polecam. Goods consistent with the description, fast shipping, well protected goods. I would recommend.
Thanks good
All OK! Thanks
Super fast shipping! came to Georgia for 14 days. Track to track up to the end. now about the machine-very much, heavy, is not slippery. For me comfortable shave 3-4. tried to 6... remove skin: d. liked the blade mingshi, are included with the machine. baili tried... and put in "long box". Thank store! I will book with him yet.
Everything is fine-buy a second (friend saw me and asked him to purchase) recommend store-worthy man.
The machine is very high quality, comfortable, in his hand is very good shaved once, but it is necessary to get used Shipping 10 days to Krasnodar
Item is as advertised. Shipping was prompt. Very satisfied.
Super CLONE of the merkur futur. las two boxs Leaves that come not las tried it yet, But the MAQUINILLA Is A last really amazing. recommended if Eres a ADDICT to shave Classic (in English; wet shaving).
Machine lived up to expectations-worth the money. made qualitatively, but in some places there are small schools.
Excellent -- to Vladivostok-20 days. I ordered more, friend. in fact not yet tried-but, I think will be good. I recommend the store.
Item as described, fast shipping and a good price! It's a very good razor, highly recommended!