SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hipsterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product quality. As described in the announcement. Delivery very fast.
Material great quality
Fast shipping
Very fast. What we expected
Externally-a world jacket. Quite qualitatively done. Took to work in winter on the territory of the house, snow clean, etc. For me, you could have a little more size
Super super super
Nice jacket. attentive store.
3rd jacket of this style, everything is fine!
Nice jacket
Good, but under the arm torn
It's a good finish. The size i usually use is the m, i ordered the xl and it's fine with me. The correct shipping time. The shade of blue is clearer than in the image. Overall very good.
Thank you
Fast shipping, less than 25 days, optimal quality. Precise size.
Excellent product, very good quality, nice color all excellent, i still lack one that arrives but all very well
The product is beautiful. Normally my body was L, but the reviews were written on a large body, so I did it. it was big.
Warm enough and descent quality for the price, yet the breathability is poor and/or the inside fabric make me sweat. I picked a XXXL but I could go with XXL easily, or even tried a XL. The whole black design is kind of full so I would recommend a colored variant.
Very good parka i recommend i arrive well in time
Good jacket, but not breathable. (((size corresponds to the table.
Euro XL = PRC 3XL
A very nice product. I recommend it. Same as the picture.
There are no complaints to the jacket, and the hood is so-so, no
Already the third jacket))) from the first did not hit the size of the vaashche. Sold a teenager. The second ordered by looking at the table, but also back to back, now the third came, all ok in size. Take the table for 2-3 sizes larger than europe. Stitched very high quality, smooth, good fabric, soft, waterproof. Up to-15 is not merz in any way. Up to + 10 does not sweat especially, breathes apparently. Comfortable, good zippers.
Very fast delivery size on our 48 came up perfectly. Thanks to the store for the promptness
Excellent jacket, i really liked my son too. We took 2hl for 46 size, height 170, 60 kg, came up perfectly. the delivery is generally super, half a month in the stavropol territory. Thank you store. i recommend.
It's okay. Thank you.
Jacket class for such money consider for nothing. There is no smell, the seams are even, very warm and quality.
The size approached well, everything is super.
Very good jacket. Good quality. It's missing to see how he behaves in the cold. For my height 190 cm and 92 kg order a 4xl
Good to jacket i am size m i ordered an l and i fit perfect good material
The jacket is excellent, at 100 kg height 177 4xl came just right.
Very good and the size is ideal. Xl for measurement 1,68 and weight 73 kg. super happy.
Came the parcel for 3 weeks quality i would say not bad ordered in february came in march in the cold will not check
my height 1.82 cm and My weight is 86 kg. i bought the coat body xl. right by me. İ like coat
Everything approached the color a little darker, even well, the quality is all as in the description of the store and i recommend the store.
The jacket is not bad, it looks warm. But to make a loop on the collar (to hang) is an unsustainable cost for the manufacturer... It was more than a month and a half, while it came, it was spring. So it is not possible to test.
It was delayed due to the holiday in China but came a lot later
All is well, satisfied
Excellent product, good accurate size seams. I recommend the store great material
Normally with pull
Kurka terlaya, all in size)
cute 2xxl doesnt fit 5 feet 6 female 215lbs
On height 170 and weight and 70 took xxxl. I order a second time, in a xxl jacket it was cramped.
Super jacket, couple liked
ok
good coast ,very hot and nice,just small fault
The jacket is good, the order was tracked, but bolshevata.
a little big
High quality, fast shipping it came earlier than I expected, maybe I couldn't choose the perfect size for me but it was large and arms are long, I'm going to order 2XL too, still it is good jacket I recommend it
arrived in good condition.
The jacket liked, the size approached, the purchase is satisfied. I advise the store.