SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Mexico, Central America, South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hipsterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cox yaxçidi amma qişda baxacam gorum necedi. Isti olacaq ya yox
Jacket otoichnaya, son on height 170, weight 50 came up size l. no smell, seams neat, lightning smoothly walks. The color is bright, the lining is pleasant. A rare case when a thing of decent quality. Before shipping, the store specified the measurements. Delivery is very fast. The husband also asked him to order))
Orichi, the kirov region, the order came by mail, the track on it was also tracked... the jacket on the quality of tailoring is good, the size is what you need (took lku, on the height of 177 and weight 59). thin) for frosts of course not suitable, only i think so maximum to minus 10-15 can walk in it, below if the tempo. we need something else warm to wear...
195 cm and 95 kg. 5XL fit perfectly
It took too long
Delivery fast, 2 weeks to moscow, but very small (ordered for height 175, weight 64 2xl norms)
Bunda them Dobrá but Malá. 3XL.
Blouse took almost 80 days to arrive in my house, was not billed the blouse and beautiful with the striking color, but the inner lining and very thin, but we cannot require very we know that the value and below average this model here in Brazil.
Ordered 4 hl, came, but a little cramped! Got 5 hl, it's insulting, it's necessary to lose weight,
Good product, a little small
Bonita Casaca, hijo Feliz
Almost as pictured. Bottom has an elastic, so it ends up having a barrel shape instead of the straight look I was looking after. Its a good quality, light and very affordable jacket, though! Great size change advice from store (I usually wear portuguese S or M. Was advised to buy L, which fits very well)! Thank you!
The jacket is small, at 52-54 the size of the husband took 5 xl to him back-to-back, it is not winter, very even demi-season, well, a maximum of-10 °, the quality is not bad, the locks are gentle for a man's jacket for a couple of seasons should be enough.
Good to make, good material, good store
The jacket is excellent! For the spring, autumn is just right! According to the description, an exact copy! Thank you very much, more buyers to you!
Passion twitch. Jacketo stava is perfect
On height 186 weight 100 there is a tummy-village perfectly. Lungs do not know how to severe frost. I'm fine in the car. Thanks to the store for the goods and fast delivery.
Thank you jacket received all well shipping fast 2 weeks, the product corresponds to the description of the jacket is sewn well, filler is a synthetic for autumn and spring will go for winter cold no store recommend 5 stars⭐⭐⭐⭐⭐ Thank you very much!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Jacket for this price will go but not on the way out
Good blouse only found a little thin
Very satisfied! Indicate all!
No labels, size in size, thanks
The size approached. Sewn well. At the bottom of the jacket and sleeves is sewn an elastic band. Chest inner pocket without fastening. The hood is not provided by the model.
Very good product Thank you honesty
The very good quality jacket. Fast shipping. Communication with the store was excellent.
Very good product
very good store.!!!!!!!!
Shipping is fast.
All OK bolero is super cool light and heat recommend goods and salesman and for this fast shipping to Poland
The producer is very caring. From the beginning i ordered a size of 4x but the prodovets asked to remove the size of the chest, tpley, height and weight. Until i did not send all the parameters the order failed. Very good because. 4x would be small. The producer recommended 6x to take her husband as a race. Delivery byshaya. The jacket is sewn well, all the seams are even. There are shortcomings: the color is not as cold as in the photo, the lining as seen in the photo should be blue, in fact gray. Pa kind of arms are wide. The jacket is not winter and autumn or spring. I recommend!
Height 168 weight 65 ordered xl on a t-shirt like norms on a sweater it seems to me will be somewhat too small
Perfect! perfect! A thousand thanks!
Very good cut
Excellent quality, fast
The jacket is 10 super stars. Nice and very good quality
Great quality and fast delivery within 30 days
The goods are very good for this money.
thank you recu ok
Very good and nice product !
but very very good store!!
Selling well done, delivery fast. 181/83 6x with a sweater, 4x only on a shirt, 5x with a jumper. i ordered a second jacket-was 4x. I ordered from another store, but the manufacturer is the same. The first was in order better-this duckler has very little, spread over the jacket and the material is less qualitative. If there was not something to compare, then this jacket is normal, but the sediment left is not very. So think. There are no complaints to the seller.
Everything came well!
For such a price just super! Sits straight like poured, thanks to the store! I recommend! Super quality! I will order more.