SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Mexico, Central America, South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hipsterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Normal coat. It does not look particularly pathetic, especially in the buttoned form
Excellent store, i'm completely satisfied with the goods. Special thanks to the seller for the service.
For this cost, the coat is good, for the spring itself. Of the minuses-the fabric sticks hair, wool and the like. And there are no internal pockets. In general, the impression is positive, thanks to the store!
Quality is good. The minus is only that the coat was very wide. On the sleeves the size is perfect, but clearly not for thin.
Bought for my boyfriend, store was very helpful and messaged me to recommend the perfect size for him. Coat looks great and is very high quality
I'm getting a little big. I asked for advice on the sizes and accepted them but i stay big, it's great quality!
Received with a lot of waiting, too small for me (my sister-in-law is delighted, a happy at least) xxxl for the 60-70 kg in my opinion.
Thanks to the store.
Only one word - PERFECT.That store is great, if he suggested size for your body - listen him.Coat for me is fitting very well.Like they do made it only for me. Size for me was XXL and that I collected.
it fits very well with the help of the store
I ordered xl and it's perfect.
Classic coat, to the knees. Threads stick out where the buttons, which is not surprising for such a price. The coat is more autumn. I advise you to think carefully before taking a coat in general, because not all it goes.
Looks just fine, a small marriage in the form of torn buttons, but it is easy to fix. In sum, a very good cloak
Thank you all received in size
11. 94 .. 94.kg
Good quality, fast delivery to belarus (17.01-7.02). And before shipping, the store specified the sizes. Very much even sitting.
The store took the time to confirm with me all my measurements, and my recommended another size, the size chosen by the seller is perfect Good quality product Seller at top
good coat, good quality! bought xxl for 78 kg and 186cm
Good thing, really liked. a little thin for winter, but spring and autumn wear will be good. was a long delivery, but i think it is already the fault of our local post office, not the store
Like but not fitted
Very good quality and coat, but too small 2XL for me, asian sizes so be careful when you order. But coat is good quality and very nice.
Delivery to len. obl. Month. The store clarified the size again before shipping, i think it is a very positive moment. Very thin, definitely autumn-spring. The quality is average, there are threads sticking out of the seams, not very neatly made. Tip: be sure to steam after you get, it will look much better. In my opinion, the money is not worth it, the second time would not take.
It came quickly without any problems sits like a cast photo i will not apply or add later if there is such an opportunity
Good, and the quality of the hood, guessed with the size. My weight is 80 kg, height 192 cm. Thin with wide shoulders). Took the size xxl (2xl). It came perfectly, as i wanted. That is, you need to understand that this is not a winter coat, but on a cold summer evening, i.e. On the shirt, a maximum thin sweater. The length can be seen in the photo. The size is better to choose according to your jackets with a ruler and tables on the product page.
The arms are long. Shorten by 4 cm and will be excellent.
I bought the goods not myself, but as a gift. The man approached, as they sewed him. Imagining as a "child" and waiting for suitable weather conditions for use. Seller recommend, thank you for your work. I think i will soon buy something from you and myself.
Coat presents very decently. Material very comfortable to hold. Regarding the size it is compatible with your order, unfortunately however sizes Chinese is not for me;) general Super Cool coat ratio price/quality.
very good fit and received it in a very good time
The store advised me concerning the size. The advise was very usefull! Listen to the seller he knows what he is talking about. Product looks as described in the pictures. Delivery was fast even during the Christmas holidays. Overall satisfied.
The goods are of medium quality, the delivery is very long, + still on the post office tightened, the store sociable is always in touch, in general the price = quality probably...
Everything is OK, although I recommend it very long.
Argentina's xl size would be the 4xl of this product
The sleeves are slightly wider and shorter than i expected. In general, everything is fine.
Hello, the coat came all super! the material is good, there are no holes! the coat is very long and at the waist is wide! but i will go to the hotel and there they will remake it a little!) And so for such a price the coat is excellent! 5 stars)
Description exactly, here are the sleeves in the biceps tighten however
Everything is done qualitatively and beautifully, thanks. Fast delivery, loyal store. Possibility of sewing for individual sizes of the customer.
The height of 175 and weight 68 along the length approached, but in the shoulders a little bit small
The fabric is not the same as the picture looks thin fleece. The coat itself is sewn well. The store is sociable. I myself clarified all the parameters. The parcel was tracked. Came pretty fast.
good buy , good quality , fast shipping.
Ordered 03.12 came 26.12 this very quickly. Trench came good without holes, very well sat down, although i took it not myself, but still recommend the store.
Ordered 3xl then read reviews afraid that a large will come, and about the miracle just perfectly sat on the height of 178 and weight 84
Very beautiful! Good quality! Correct size as described! Warm!! Super point!!
Very nice jacket but something big on the shoulders, however i can well recommend the product and good store attention. Very attentive and the sent was fast, recommended
Many thanks to the store. clearly helped to choose the size. height high 186 weight 70. russian size take 48-50. took xl. Shoulder, sleeve sat well. once again thank you, it came to the very day of birth. the only negative fabric wants the best. but still 5 ++++++++.
Great transaction with store. Followed their advice for the choice of size and it fits perfectly. Thanks!