SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Mexico, Central America, South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hipsterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality, warm and ok addition to the closet :) but it is definitely shorter than in the picture, sleeves and jacket are same length. I will keep looking for something covering a suit. Still a good deal.
Color as stated, sewn well, my size 52, took 5xl, all in size, the store recommend, the jacket looks good.
This is the 2nd coat I purchase. It is a good quality Coat.m Price is fair. Sizes are not small, they are close to European sizes. There is also a warm inside lining with collar, which makes the coat extra warm. I recommend
This Coat has nice cut and style, and the price is fair. The quality is good. The only problem I saw, is that fluff gets stack on it easily, so you need to brush it away frequently. The sizes of this coat are not close to European. You need to order 2 - 3 sizes larger than what you usually wear. For Ex., If you have chest size 48, order size 3XL, instead of (European) Large.. Good value. I recommend.
Size a bit just, easily provide an extra size.
Very nice warm jacket elegant and very good quality
I RECOMMEND THE SELLER SUPER PRODUCT LOW PRICE FAST SHIPPING
Not hit on direct Thanks
Fully Compliant Just a worry with the XL size actually a small L
The coat didn't fit
Good quality product. Delivery is very long turned out.
just perfect so happy
Beautiful coat size small
Goods was sent to wrong address after instructing them. Product itself is good but I'm unable to use it.
Beautiful, really beautiful and well done I'm super happy. However, think about taking 2 sizes above as these are Asian sizes. I'm doing M and I took XL.
It took a long time, but it's an excellent quality product
Good, warm and comfortable jacket. Threads do not stick out anywhere, good seams. Pleased with the high, tightly fitting collar. Quickly sticks cat's hair, torture to clean. The jacket came up perfectly, took 2 sizes more than usual wear.
Short sleeves, otherwise sits perfectly. The wool is slightly similar.
The quality is good, the kind is good, the collar is warm extra. But not drape, thin compared to drape, synthetics, because very light. The material is solid, not as in the photo, the photo fabric, but really not.
little size when you wear m you take xl or xxl
The store sent the goods in fifteen days could not bring the parcel to the post office is a big minus
He fits but just. Is called a very beautiful coat. Mine should that also be slightly longer..
The goods are of good quality. Took two sizes more and did not lose.
The jacket is just class. Everything is fine
the coat, shipping and time was awesome! great garment!!
Delivery-month. Quality is good. The size of the height is 172 and the weight is 65 kg-l norms. Only the sleeves are a little short.
The fabric of the gray coat is slightly different-not in a herringbone-plain. The size was taken 4hl. Approached
Good coat! At 50-52r, goes in size!
good product.. i love this one.. fit well