SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hipsterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm happy with my purchase! Thank you!!
Very good razor, there was a little mishap about the name but in the end i accept the difference refund and well, i would have preferred there had been no mistake on your part but all very well.
Shaved while only 3 times, i liked it!!! You control the entire process of shaving (when one blade) from this razor irritation is not like from vest. The razor itself is adjustable 1st most not aggressive. Shaving is nice, the blades are included 5 pieces, bad and enough for 2 times, then pull begins. On the rollers in the skirt under the nose to shave uncomfortable, refute, very comfortable and i have wool under the nose. Disassembled completely easily, you need to press on the head with the removed cover for 6 positions and twist on, keep the handle press up on the spring. In the hands does not slip, even in soaps. In general, i will shave, i liked
For me the question arose than to shave after the wear of the head on the philips electric razor, the branded blade unit cost almost like a new razor. I shaved the tapes before her, but their quality fell, enough for three shaving. I decided to buy this one, reading reviews. A good machine, but i shave it is not too convenient. Due to the long distance from the edge of the machine to the razor blade it is difficult to shave under the nose. I often cut with unaccustomed, and you need to protect your fingers when replacing the blade. Shaving is not as clean as cassettes, but he knew about it. After the sixth shave, the blade is still sharp. Delivery is very fast, to our tomsk 15 days from payment to receipt by post!
It looks great quality. perfect shipping as usual.
The feeling i experienced after shaving this razor is delight. I used to shave cheap machine and cheap blades and was not very comfortable and frequent cuts. Now i use this machine and blades that were included and i'm very pleased, shave smoothly, almost not felt on the skin, shaved on the mode-2. I advise you to try this razor
I came to the zaviznenyam ta z pom-yata packing. Ale all good
Everything is very cool, the package with a doll, the box is not wrinkled, everything looks very decent, bought as a gift, i think the owner will like it.
The machine costs this money. Shaved with blade Companion. all is excellent, prior to this machine was Вейши butterfly. Of these machines is better than an analog of futura, you can say universal, as the first machine is the very thing.
Heavy & long - great for big hands. Feels solid. Great adjustments. Cant go wrong with the price too
Good product arrived early size well the beard. Less practical in the whiskers. Great store
I liked it very much. I recommend
Excellent store.
Good material, excellent purchase
Perfect, thank you.
I'm just a beginner with safety razor, so my opinions might not be very valuable. First of all, the packaging and presenting is done very nice. The razor itself is very hefty, premium feeling and easy to use. If you want to give it some maintenance it's also very easy to disassemble and reassemble, which might also be useful if you have some QC issues. So far I only tried a shave on the 1st setting, which it did fairly well, like the original it has a fairly bulky head which make it a bit more difficult for certain spots. But if you're looking for a cheap entry to safety razors or a cheap travel companion it might be a very worthy razor to try out. For it's price it's a very nice razor at least. The store was also very fast with shipping.
excellent shaver good value for money
THE product seemed to have any quality. The blades included machine are very bad, not advise the use of same.
Excelent product! looks fancy and long lasting. fast delivery. thanks store!
Razor super! Delivery 9 days to st. petersburg. I think little different from the original. Buy, you will not regret! Stop paying rabid money to govorile, named gillette. Get off his needle!!!
The parcel came in 7 days to moscow. The package is not wrinkled, the package is whole. The machine seems massive, but shaving is not bad. The skew of the blade did not notice and the adjustment works. On the coating there is a stain, you can see in the photo. In general, i liked it.
Great item! On my advice, the comrade bought the same.
Looks okay, fast shipping.
The store sent the parcel very quickly. To moscow. Region. For 8 days with free shipping. Phenomenal. With a kind of machine quality, in the hand heavy. The box is also of quality performance. I haven't tried shaving yet. With the seller did not communicate
Razor, blades included fuflo, with blades vest shave perfectly.
Nice razor, really fast shipping and item feels of good quailty.Not used it yet.
Razor set-off, ordered 3 pcs., everyone came in. Came very quickly. I recommend!
I got here fast, in 18 days. I was able to trace the package to my local post office. (Before arriving at customs stop receiving tracking updates for a few days but then resume) Happy with the rakes and fast shipping. Thank you very much!
Haven’t tested it yet, it looks great , not perfect but great for the price
Excellent product looks very good i recommend
7 days to moscow time. The quality is excellent.
Good price, fast shipment and shipping, track tracked. The packaging is excellent, the machine itself and the blades in a presentable box, if you need a gift-take safely. All my life i shaved cassette razors, recently several times i heard that t-shaped machines are better. I decided to try, i ordered this machine. Bought a shaving brush, shaving soap, whipped foam. Shaved. Honestly, i did not expect that it will be so cool! Of course, the speed of shaving is lower, you need other movements. But! One blade, felt, was really sharper than 3 or 5 in the cassette. Started shaving on the 1st, finished on the 3rd. Slightly cut, but not stronger than cassettes. After the first use of the impression is purely positive. Of the shortcomings: the handle is absolutely smooth, with wet hands can slide. In order to insert or remove the blade, you need to remove the lid, if the hands are wet-you can cut, the truth about the need to do it dry hands, honestly written in the instructions. Good luck to everyone!
Received in 18 days to sydney australia
13 days in ukraine!!! The razor is very soft, did not even expect!!! Shaving clean and high quality, blades included for my bristles are weak!!! Thank you!!!
Sent quickly, delivery to kazan month. Shave perfectly, but you need to get used to it. The quality of shaving exceeds the usual cassette.