SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hipsterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good hair clipper
Works great, very satisfied with any service thanks
Excellent machine Track fully
Well the machine, it was what i expected, i already tried it, very satisfied with the result, just missing to send me your scissors and your lubricant oil, there's room in the packaging for those products but they didn't send it.
It came on time the parcel was cured, the plug is broken in principle, it is not needed, the charge is 100, it is not yet tested. The machine is pleasantly heavy)))
Super product. I love it
Came in a slightly crumpled box. Everything's inside. Cuts well, for such a price. Hairs do not seem to miss. Supplied in the composition specified in the description. The battery was fully charged.
Excellent machine
Received clippers today and I am very impressed with them. They cut much better than the last set that I had that I paid double the amount for here in Korea. I like the fact that the blades are metal and not plastic. The plastic guides are pretty cheap feeling but I don't need them as I use these clippers to shave my head and trim my beard. Overall this was a smooth transaction that took about 2 weeks to receive. My only complaint is I do wish it came with a storage bag for the clippers and its attachments.
Not yet tried
Excellent.
great quality, item recieved very quickly, only problem is that the safety clip is broken. Overall great item.
All included. It came earlier than indicated!
Completely consistent. Description, charged at 100%.
Very good store congratulations attitude speed
GREAT PRODUCT SO FAR. COME COMPLETE. ALREADY USED AND ACTUALLY USE IN BARBER SHOP.
Excellent machine, but in the center of russia went for a long time. I recommend!
I received everything as described but I noticed an internal noise of a piece or something broken or loose I hope it is not too much
Is OK in practice
5ok
I arrive in a good product condition.
I bought 5 clippers set. But this one is very bad. other 4 works perfectly.
Good
For their money, the thing is normal to take
Very good store, product arrived full and early!
Great store and great product! For this money just a gift.
perfect
is good I'm happy
The product has arrived and meets the characteristics described, but i was told to add a plug and not arrive.
Saveiayu!! Very quickly came!!! Haroshiy tavar!!!
Excellent quality works very well and has nice design, very good finishes
nice trimmer but took long to come
fast shipping, well packed...im satisfied with this product
Good machine
It took more than 60 days to arrive. It was too much waiting
Excellent service the machine arrived in very good condition. Good store recommended
Good to aesthetics the product, just taste, good touch and no noise.
He's here fast!
Bien
Very satisfied, the product is compliant and it arrived quickly.
Good
very nice product Highly satisfied
Seller very reliable. Thanks a lot Order received in a short time. Top product. Board
Very good product Thank you very much I highly recommend;)
Very good, recommend
The goods came whole and working
Delivered ideally... 24 days before transnistria... the machine costs its money) the first haircut was made, everything is clear)))
The machine is good, but in the kit there was not enough oil for lubrication of knives.
Very good machine! Kind eagerly and surprised with the product. Better than I expected! Super light for work. Recommended 100%