SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Mexico, Central America, South America	15-30 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of hipsterra.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

A***v

5 Jul 2019

Verified Purchase

Quite a good machine.

T***a

2 Jul 2019

Came the wrong brand, and there is no oil. Shipping fast

P***a

30 Jun 2019

Doporučujem. Tichý CHOD and perfektne strihá.

N***e

26 Jun 2019

Thank you very much and i recommend it to you. the store sent the product quickly. to israel it came in two half weeks.

S***a

20 Jun 2019

I order a second time, everything works fine, rekamenduyu!

5 Jun 2019

Came quickly the product corresponds to the description everything works well.

F***r

20 May 2019

Everything is perfect i'm happy brought for a week very class thank you

Customer

Excellent. I love it.

15 May 2019

The parcel reached 15 days before tatarstan the machine is super light and comfortable shave the beard well take will not regret it!!

D***s

11 May 2019

The machine copes with his task at all 101% i recommend!

I***V

8 May 2019

Excellent trimmer, be very careful, it is sharp if edged, then can cut the skin, all good luck.

A***k

30 Apr 2019

The parcel came very quickly, within a week. Everything works. I was satisfied. Seller recommend.

E***h

Perfect

27 Apr 2019

Works well for lower and upper beards

I***r

19 Apr 2019

very quickly

G***g

14 Apr 2019

Received for 11 days, the machine is accurate as in the description, cuts well not noisy very satisfied i recommend the store. Thank you!!!

13 Apr 2019

Received 3 days after the order, delivered by courier to the door, order and work of courier service is quite satisfied.

Z***V

11 Apr 2019

Ordered from russia, came very quickly to ivanovo region, without dents on the box and in excellent condition No oil, because. They probably don't lie to him because of the risk of leaks. What to say here you yourself know what our post of russia The product is satisfied, i recommend the product

G***a

7 Apr 2019

Excellent machine, 5 stars. But only the store did not put the oil for lubrication

2 Apr 2019

Ordered from moscow, delivered 4 days before tatarstan yeast district

1 Apr 2019

The order was delivered very quickly. Thank you.

D***v

31 Mar 2019

This machine was enough for a year and a half (was the same) in connection with the price and excellent level of nozzles, i order again

A***Z

30 Mar 2019

What you need. Sorry from the network does not work.

V***v

29 Mar 2019

Ordered 25.03 received 29. 03 all in accordance with the order. I did not try to cut, but the machine works well. Delivered home, store recommend

J***m

28 Mar 2019

Very satisfied! Arived promptly!

27 Mar 2019

The parcel came quickly enough 5 days delivery from moscow came in a box i order already the 2nd all works but the store clamped the oil. shorter seller recommend.

T***v

26 Mar 2019

The battery is built in, in russia is over-offered from china, delivered quickly, directly in the hands. The trimmer is large, the speed is very large, careful with the lips: the blades are very sharp.

P***v

Very fast delivery to my city. But with the delivery in the city had to do and several times to call them and force them to deliver the goods from the warehouse.

Everything is fine! The store is reliable and prompt, i take not the first time. Delivery in three days.

A***r

25 Mar 2019

Good product cut oil did not put

23 Mar 2019

Super machine

C***e

22 Mar 2019

Very efficient and light

19 Mar 2019

perfect

E***y

15 Mar 2019

Came very quickly, the product is intact and unharmed, cuts for its amount is very good! Thank you store!

M***v

14 Mar 2019

Great machine. Huge range of shaving length adjustment. I got a for 10 days, very quickly and with the courier to the address. The only thing was not silvery, on which the store provided me with a prudent inform, although it could certainly update this information on the product page.

A***n

13 Mar 2019

The parcel came pretty quickly. The store is very even sociable. The goods are good how much from i do not know, but i hope that more. I advise the seller.

11 Mar 2019

The store is normal. ordered from russia. but the seller wrote that the delivery from china, t. k. they have a new year. therefore, sent a long-14 days. plus 14 days-shipping. the machine looks good, not small, in the factory package, everything is included, even the oil is. works, was charged. as in the work has not checked yet. while satisfied.

D***n

8 Mar 2019

Thank you, everything came quickly, this time from china, without a box, the store said that in russia there is no and sent from china, but it came quite quickly. I order a second time. The first began to die battery after a year and a half. I'm happy.

7 Mar 2019

The package to the tataria from china came very quickly. packed in (puffy) and a normal package all the whole. it came without a box, i do not need it so i ordered it here. everything works well, the goods are quality. adjustable by two nozzles and still on the body of the machine there is an adjustment of the height of the haircut, light and conveniently lies in the hand. i liked the store thanks!

Z***G

Great hair trimmer.

O***v

6 Mar 2019

Excellent cuts, i order the third time, everything suits. Thank you store, very responsive

V***a

7 Feb 2019

Everything works, we have this 2 machine as a very successful model. Came for a week, i can not believe.

28 Jan 2019

Fast delivery by courier, all as in the description, seems to be powerful, until in business tried.

19 Jan 2019

Delivery is super fast, the parcel came to ukraine in 8 days. The oil was not included, the trimmer was packed in bubble film without box. The trimmer is very good, used to take her husband, and now her father, everything is super. Seller recommend!!!

A***a

17 Jan 2019

The order came in 3 weeks. The box came whole and not damaged, although it was packed simply in a package. Everything works. This is the second machine of the same company but from different stores, our year has been working, this was asked to order acquaintances. The only negative in this machine as in our-when the machine sits down, through the wire goes consumption from the machine itself, you have to wait when it is charged, but quickly charged. And so the charge lasts a long time, 3 times enough.

K***v

11 Jan 2019

Delivery is very fast, brought in 4 days after order

10 Jan 2019

The machine is loaded. Cuts well. Came without a box. Delivered the courier. I recommend.

O***o

8 Jan 2019

Delivery by courier, quickly. The machine is good for this money! Satisfied

D***V

3 Jan 2019

It's okay. It took peter 20 days. In the box. corresponds to the description

E***a

14 Dec 2018

5 Star (146)	98%
4 Star (3)	2%
3 Star (0)	0%
2 Star (0)	0%
1 Star (0)	0%

Rechargeable Waterproof Hair Trimmer