SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hipsterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The description corresponds. Packaging-in the usual envelope. From order to delivery to odessa in 15 days. Included machine and 6 x5. The quality of the razor and blades exceeded expectations. Shave perfectly. Thank you! I recommend both the product and the store!
Ok! Shipping 10 days! Shave very well! Photo as picture!
very good
Gorgeous and gently shave. I didn't. Great product. Super fast shipment. Seller-well done
Packed cool, let's see how it will show itself with time.
Delivery is fast, it came before the deadline. Shaved, for the first time shaving the norms, let's see how far and how much is enough. The razor lay in a stand from under gillette, which i used to use
All ok. Delivery is fast, packing is good. Shaving better than a vest poppy 3. with a long beard copes worse, blades begin to clog. You can safely take.
It came very quickly, 7-8 days to st. petersburg. Packaging in excellent condition, the goods as declared by the store. Already tried, the husband is happy.
Machine tools quality, mac 3-5 and nearby did not stand, do a review after a month of use, shaved a day later, still the first cassette shave as in the first day, i recommend. P s. bril is not a fluff, but a normal bristle.
Razor at first sight good quality, neatly made as brest complement later, track is tracked by russian post, shipping much faster⏭Than specified when ordering
Excellent quality. Fast shipping
super
All ok, delivery 20 days
Very fast delivery All Ok.. Thank you.
Before that, i ordered a razor with 3 blades. After application was completely satisfied. Now i decided to try a razor with 5 blades. The goods are quality.
Ok ++++++
Shave perfectly. i recommend the store.
The goods came quickly thanks to the food
Very fast, week, just super. Quality is good. Even there are brushes. The most pleasant package with ali at the moment)
Received not yet tried
Super
Razors are very good, we will order more.
The product is excellent. Shaved already with these blades, only with another name they were sold in our tape. Shipping 15 days. Great store. I recommend.
Good blades for your money...
The goods are satisfied. Fast shipping.
Nothing inferior to advertised brands! The goods are satisfied, the delivery is fast. Seller advise!
Delivery 14 days. on the appearance of quality, i have not tried it yet. i will add a review when i shave. for comparison near gilet.
Everything is super! Bret good! Shipping fast!
I put five stars, but i'm not sure about it, for the first time the tape was inserted, trying to remove it then thought i would break the entire razor, so for the first time check how the lock works, i shaved twice, but Something with it is not that, like and not stupid blades (shaved clean), but it goes like it's hard on the bristles, before that always used match 3, so there when a new cassette, it was easy, so far it is not clear what i bought
Delivery month, shave very decently, no worse than gillette. 5 blades are too much, maneuverability suffers. It would be nice to have some plastic storage holder.
Sharp and safe to use. Affordable price for such quality. As good as the more famous brand but cheaper
Fast shipping. 10 days to bashkiria. quality is very good. I recommend
Came to minsk for 20 days. I bought for shares, 11%, approximately. Machine and 6 blades. I did not use it myself, this company is used by the spouse. It's almost a year, there are 2 blades left. Said that good quality.
Although it is pending testing, the shipment was fast, later i will leave quality assessment.
Great razor. I think that it is better than a vest, but at a price cheaper. Shaved-the sensations are wonderful. I highly recommend.
good razor
Arrived in 10 days. That's the speed! Tried it. Excellent, soft, high-quality shaving. Thank you!
Came very quickly until used