SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hipsterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Take your size.
Very fast delivery.very comfortable.Thank you my favorite store
super
GOOD
Very long shipping.
Thank you everything is fine
Good
Perfect. I recommend the store. This is the fourth pair of different color I order. I'm thrilled.
lovely, just as shown. recommended.
The size grid corresponds. It came quickly. Just like in the picture
Looks better on images... Not bes quality but for price its ok.. Fast shiping... Good store
Match the description! Beautiful shoes!
The shoes, they're exactly like in the picture, the only bad thing, they have strong glue smell.
Yes i have received my goods in good order
All as in the photo!
Unfortunately, tune the Size Details. I have extra ordered something bigger, yet still fit me the Shoes not. So gets this newly someone else in the Family
ok size correct
I took 42 size, slightly free for half the size, just what you need.
Similar advertised!!! Beautiful!!! Only had problems to receive!!! Long!!!
The product arrived as described and in very good packing conditions
There is no skin. Top-leatherette.
B
Zajebiste first walkers
Super
Super!!! Husband is happy!!! The size table correspond. On the leg sit perfectly!!! The color is lighter than the store's photo, but no less beautiful!!! Tracked to the post office.
The parcel received quickly, the quality is good, but here with the size did not guess.
Quality, comfortable, light, fast delivery, thanks to store and manufacturer
Came for 18 days to the moscow region. Packed well, in a puffy. The size table is correct. The goods are satisfied. I recommend.
Atkvyko per 3 savaites.Supakuota labai gerai,i vidu putplastis idetas,o isorej burbuline dėžutę.Yra nestiprus kvapas,tikiuosi greitai issivedins.
Cool crochet, beautiful, the size corresponds to our one in one!! recommend!!!
lovely pair of shoes.... I love them. Thank you Ali Express....
Sneakers are nomal, but not leather, to my foot size 38,5 back to back. Can be worn.
superrr + operativno otpravili!!!
Very light and comfortable, at its 44th took 12, perfect... There is a smell, i hope it is weathered... Torchalo a couple of threads, but otherwise satisfied, good wheels, buy not bzdit =) store of luck in business, 5 stars!
Ok
Beautiful but I have the wrong number. Arrived in 15 days from RPC.
I'm very satisfied
All okay, took 11 size on the leg 43, sit freely there is a small gap. Soft, comfortable. Visually, the leg is made less, maybe because black. At the expense of the skin is not the skin i will not say. For such money super
Vigledjat horoso, mjagkiji,, dostavka bistrija 2 Nedeli, idut razmer v razmer, brala 13 for 45razm nemnogo velikovati no nasit mozno. sovetuju.
Very good shoes... Looks nice. Feels nice. Maybe I bought half a size small. Make sure you pick the exact size. But overall Great product
Chose the table for 295 foot length 14, and came 305 insole length and so beautiful and even nothing, i have the length of the foot 292
nice
Great product recommend!
All got all super a bit too big could be on size smaller and so all super
Came up perfectly, the goods are quality, the leg sits like at home!!!!
They look great. No smell. Let's see how long it takes.
Beauty!
ok
Cheap quality but fast shipping
All exactly as in the picture, the size corresponds to the size grid. The smell is, look good, but there is nothing natural, thick oilcloth. I do not know how much will serve