SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Mexico, Central America, South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hipsterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All right, good salesman.
Jacket good quality,
The item is perfect. Fast delivery. Thanks store
Well not led 30 days already arrived
Excellent product, very beautiful and served me perfectly. Great material. XXXL was perfect in me that have 1.75 M tall and 88 kg. Arrived very quickly, even though no Brasil arrived in 30 days.
Product with excellent sewing, very good money.
Excellent value for money. But it smells, the size is what you need (184 height, weight 100 kg, size took 4xl). Visually the picture corresponds, to the touch is pleasant, the lining is generally super. I recommend.
Loved the Jacket was perfect. A tip valuable Brazilians: always take 2 numbers above what you wear here in Brazil.
The jacket is chic, but with the size did not guess ((( The jacket was small. Quality is excellent, packed well
Product delivered properly recommend store.
Very long waited for the order. The color is slightly darker than in the photo. With the size did not guess, too big. There is a small smell. I think under the jumper will be normal.
Product announcement, size chosen was the correct, have 1,80 and 85 kg, wide trunk. 3XL was good. Just sleeve descosturou first dressed but already Sanei.
Better than expected, very worth
Excellent. Good material, good workmanship. I bought the size XXL, served but fair enough, Have 1,79 m 85 kg. Ideal for me would be a larger number, XXXL. Recommend the product. Stay tuned measures only. Purchase excellent. Will buy another.
The jacket liked, but the color was not the one (ordered brown, but came red)
Excellent quality, eco leather that looks great. Beware of the size, choose two larger what european measures. Recommended
Was important reading the description, because am M In Brazil, but bought XXL and was great!
You can see quality in the product, fast shipping, i stay small, but i gave it to my dad xd
Very good product, came as advertised! Recommend the store!
Depending on the shape and season to wear this jacket take a size above to wear with thin clothes below and two sizes above for thick clothes. Very good finish and quality, consistent with the description
Took xxl for 190 weight 92 back-to-back. A little less than that would be. I wouldn't. So who likes a little freer take xxxl.
Size and color perfect, quality excellent.
The size does not match will be It is possible to have a refund or send me the same puts in 4xl thank you
Thank you very much for the delivery sir! Everything was splendid, from the progress of the delivery up to the quality of the product. Keep up a good work, sir!
In the pitirochka, under the t-shirt. It was possible and more to order. Height 180. Weight 85. Who in the shoulders wide take more.
nickel 2xl =175. 82kg
Great product raw top line.... Going to buy another another color.… N took much less D 2 months. .. Going to buy another another color
THE product is very good and was delivered early, but as use size G and ordered a size L. Was small
Ordered 3XL, 1,78 height and 90 kg. Was perfect and great material.
Apparently is sturdy has a considerable weight and was perfect.
I really like the jacket but it's small please let me know what should I do. should I send u back or u send me his size or refund it. his size xxxl
Kurt came in 23 days, in size got. The store is well done, everything is done qualitatively. Took to ride a moped)))
Very fast, very nice Urun.
The size indicated to me was tight. Was indicated the size XL and I weight 77 kg and height 1,83. Believe the XXL would be perfect. THE product material is good, but had some out, lack of finish to remove these wires
Very good product
My acliente like
Good quality la casaca
Delivery to moscow 3 weeks. Size xl corresponds to the real 48, loose enough, you can wear a t-shirt, and a sweatshirt. In the photo. The quality is good, the hood on the collar is superfluous in my opinion, i think what to do with it. Rivet will supply for it or cut
Very nice jacket! 196cm tall chose 4xl and it fits well!
Great buy. love it
Xxl by 180 cm and weight 76 kg-sat perfectly. Took for 2400