SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Mexico, Central America, South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hipsterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool bracelet, ordered his son, he is happy
Very cool bracelets!
Good bracelets. Long shipping
To the samara region. Walked less than a month, took it in the post office. Bracelet as in the description, everything is ok, the only thing that i have is more, i would like to tighten the laces, but there is nowhere else
For a very long time traveled through russia, came all wet... And so everything as in the description
All the norms, went only long
As the picture and good quality thank you
I thought this was one bracelet but it’s actually a number of individual bracelets, still it’s lovely on, looks great
Well, very long wandered around russia. the store responsible recommend to cooperation.
Very cool bracelets
Just like in the photo. Cool. He reached kemerovo in three weeks.
Corresponds to the description.
So cute!!! very well made, let's see how they resist wear and tear
Unexpectedly fast delivery compared to the announced period.Bracelets are exactly as shown in photos.Thank you.
Thanks for the cool bracelets, by the way they go separately, and this is very convenient. The only thing that is very long delivery and an unpleasant smell from bracelets, and in general everything is fine.
Same as the description. Thank you
Super nice and well done. Time will tell if they age well. Super nice and well done. Time will tell if they age well.
As in the picture, adjustable size. Perfect
Excellent bracelet, you can wear all together, and separately. It took a long time, even extended the protection, but, after all, came. Thank You
So nothing has come to pass but the money is returned. And thank you.
The goods did not come, the store returned the money
How beautiful he is, i'm in love
I thought it would be a single bracelet but it's a lot anyway i like
සුපිරිමයි ගානේ හැටියට පට්ට ලාබයි
All as in the description. But for a very long time waited about two months.
The goods did not come. The money was returned.
super fast delivery and very nice bracelet
Excellent bracelets, but not for long. There was a rope in one. And it looks pretty
The goods did not come, but the money was returned
got a long hair attached in the knot..very. difficult to get it out as it break inside the whole knot... overall it is beautiful and super nice to wear
Same as the pictures, great
Beautiful bracelets. You can combine in different ways. Came all that ordered. Look quality and leather. the most favorite is with stars and pigtail. for such a price is generally super!
Very exact everything ok
It came on time. funny trinkets. though the hand gets there with difficulty.
The product did not reach but the refund took place. Thanks store
Great quality product! AND reached fast
Shipping 17 days. Bracelets are super, quality is good, delivery is fast. Pleasantly surprised, i advise everyone.