SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hipsterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Like the jacket is my second, plan to purchase another.
The store is sociable, helped to choose the size. The parcel went less than a month. The jacket is generally satisfied, but there are small shortcomings. I took the largest size at 54r, og 118, shoulders 53, sat down in size.
The arms are wide.
great
Jacket satisfied! on height 188 cm and weight 98 kg ordered 4 xl, the sleeves just right, in volume too with a margin, leatherette soft, pleasant to the touch, the lines are even! under the jacket you can wear a sweater! the parcel went 3 weeks to the ulyanovsk region, the track was tracked, delivery to the door by courier. product and store recommend!
This is the second one I buy, perfect in XXXL for 190 cm and 95 kg. The first bought, two years ago, stayed like new!
Perfect
The jacket is good! Quality is excellent! Please note that inside is not fur and material with pile! For our winter will not go! Spring or autumn can be worn! Special thanks for the fast delivery! 15 days! The store changed the way of delivery and paid all the costs from his pocket! Thank you very much! Recommend product and seller! I bet 10 stars!
ok
The delivery of the blind was delayed, probably because of the pre-new year overload, it turned out to be 37 days. In general, the purchase is successful. Dimensions are correct. Take your most comfortable jacket, measure it in her armpits, shoulders, sleeve length-and look in the table. I have 90 kg, 182 cm-i took 4xl, the village is perfect. Pu leather chic. I hope this and will remain in a year, and two and three, will not crack. Sleeves surprisingly along the length is excellent. And the chinese usually sin with this issue. Experienced it in the rain at + 4c-behaves perfectly. It is neither cold nor hot, moisture from the rain of the house dries quickly, the jacket is restored. At first it seemed that the side pockets are too small: for keys it is normal, and the phone falls out. But in practice it was quite comfortable. These pockets and do not need especially large (and if anything, you can fasten). In short i wear now, i do not shoot! I recommend to buy.
Two weeks in ukraine, took xl for height 180 and weight 75 (the store also advises the size, if you throw off your measurements) .. externally the jacket is pleasant as in the photo, although thin, not for minus temperature... let's see how it will be in the sock and later add a link to unpacking, seller thanks)
Great! The store recommended the size. All super
PERFECT quality, perfect fit, warm and just like the photo ! My bordering loved it
Very good quality. 3xl for height 177 cm, weight 86 kg and volume of breasts 113 cm sat perfectly. i'm happy. for spring, autumn is what you need. thanks.
The jacket is good for such money. The sleeves are a bit wide.
excellent thank you
The jacket is chic, in the cold spring and autumn. thanks.
store very sociable.answer the question immediately.the product is very high quality.I am very large in size.Well, I gave my brother
Buonissima faux leather jacket
The goods received. The quality is excellent.