SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Mexico, Central America, South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hipsterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In winter it can freeze!
The jacket does not have ventilation under the armpits. This is a very big minus. With intensive movement, you need ventilation because. This fabric works as a thermos. Otherwise done qualitatively.
According to the description, 3 weeks in moscow-i think, quickly.
I liked it very much!
Great quality product.
received and it is a good jackets. It fits well
Again a excellent product! Delivered before the deadline! Perfect!
Flawless seams jacket very well prepared, hot and really is waterproof. Purchase in 30-05-2019 received in 17-06-2019 in Brazil.
The quality is excellent, came in 2,5 weeks
Quality as always excellent!
Everything is cool, the jacket came quickly.
The jacket is good. But i was big. In my 50th size and height 170-took xxl, it was a bit too big if you put on a t-shirt. For that for autumn, when dressing on a sweater, it will be just right. Took for fishing. I'll show you on my youtube channel sometime. Mixalychtv fishing-subscribe to not miss the review.
Perfect just like the one photo
Was my first purchase and service and delivery exceeded my expectations.
The product keeps nice warm, protect from wind. Sticky Velcro places look a little poor. Rope from the product, rope from the seams. Bottom, waist part is narrow, bad but shoulder part is wide, convenient. I liked it in general.
110 kg and 1.80 m high a fair pelin of tripita.
Product good. …. Free blisteringly fast
Product good free blisteringly fast... Congratulations
Size in butt sewn normally kormanov is not enough for this money normally
Excellent quality, store's product hit with the table. Recommend because the jacket is hot and great quality.
Great Jacket an price sended Super fast To Usa , took 1 week arrive , good materials for the price , and windproof , it is not breathable materials, Is really waterproof, be advise this Jacket is USA sizes an runs precise size you wear USA , follow the measure guide by cm , resposive store , will order soon another one.
If you're going through a wire rod or something, be careful you can break it.
The quality is good, but there are no locks under the sleeves, although the jacket is more expensive than the other store and fleece, if it can be called gray, and the jacket is green, does not look.
Kurt is good, took for shooting. Everything suits, a little wide you sleeves. But not critical, in fundamentally sits tight. Height 170 cm. Weight 70 kg. I took "m" everything is fine. S-ka would be small. Size in size go. Not long, not loose, sits tight. Fleece lining. Came quickly. At us in stores such cost from 4500-5600.
Prekės gavau per 5 savaites.
All good waiting for another package
Great item, perfect fit, very happy, shipped fast to the UK
CINA-ITALIA delivery in 10 days ..... amazing
The jacket is very cool and perfect for the price. A fair play for my gut. For the rest of you.
Weight 108 kg height 175 came offigenno parcel came to gatchino in 12 days
I liked the jacket. My size is chest volume 104, hips 108, height 174, weight 84. Ordered size xl. On a thin sweater is excellent, the sleeves along the length are also normal. Overall normal.
Shipping fast epacket. Tracked. Size for height 176 and weight 70 came up. Inside type micro fleece and hood folds. The jacket itself rubs when driving. Personally, my hood visor is not possible to fix. Until тестил. Took for fishing. I like it.
With the size guessed) the height of 183 weight 93 is the most.
Delivery is fast enough. The track was tracked completely. The quality of the jacket is good. The seams are even and the threads do not stick out. Not yet tested in the field. After i complete the review. I recommend.
The jacket is good, but the castle at first glance seems weak.
Same as described the product material great .. warm. Ordered 2XL for wearer GG. With height 185. Size worked. I indicate the product. Almost 1 but to delivery.
At the 52nd size, the height of 176 can be worn sweater. Slightly interfere with pockets on the sleeves.
Height 180 weight 75, came perfectly, excellent jacket, i recommend!!!!
The jacket really liked!!! Delivery 2 weeks to orenburg!!! Took on the size grid. Xl 175 cm
Fast shipping, a couple of weeks. The jacket is perfect, size l for 180 cm and 76 kg. the hat picks up and looks great
The jacket is excellent, the size fits, i advise pradovtsa.
Ordered 14,03 received 02,04 region 29 after reading reviews ordered xl my height 176 weight 80 came well. Sleeves at 1 cm would be shorter but this is individually and there are cuffs on velcro. Seams without defects. Seller recommend.
Everything came. Jacket quality store super. sociable. I advise everyone.