SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hipsterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The jacket was ordered complete with a vest in preparation for autumn. The size was chosen with the help of the store. Looks like in the photo. The jacket is perfectly dressed under the vest. The fabric is thin, but dense. Recommend product and seller
As described very lightweight windbreaker.
A neat coat, which wind and rain close is. The price was also very favorable and the delivery time is fast.
Good windbreaker. on me (175-85) just right
Came to novosi, irsk for 2 weeks. Windbreaker on a rainy summer is cool, pockets are only small, if not fastened, probably, everything will fall out. On the size 52-54 (177 cm/95 kg), i assume it is better to take 4xl. The store wrote to me that fit and 4xl and 5xl, but i decided not to risk and took 5xl
Good windbreaker, small in size.
Super produit
Product in 4 XL cutting less than 3 XL
Delivery 3 weeks. Took on 56 size. Came up...
Very neat coat. Details beat. Communication with the store went pleasant.
Super
Fine, perfect for entertaining. Well done.
Thank you.Good quality product.Very fast shipping
Excellent jacket (all as in the description) and a stunning store. On height ~ 180 cm and weight of 70 kg took m, the seller wrote and advised to take l (since there are chinese markings). Listened to him and did not lose! L perfectly sits. The most incredible time for me is the delivery time to st. petersburg (pargolovo)-exactly 1 week, and this is from china! This is really a record for the entire 5-year history of orders from this site. I recommend both the product and the seller. :)
Good Product, Description very trusted to reality, equal to reality! Arrived before the schedule, so fast shipment! Correct measurements! Good store will recommend!
Product qualitatively wporzadku zwykly ortalion. Only in the arms none as for me 1 cm then MIAL BYM full freedom.
Product arrived perfect material made, light, the way I wanted, super indicate. Only a note, have 1,76 height and weight 85 kg, the number that was good for me was XXXL, because had bought before XXL and sank, more as I liked bought another again, being a larger number and was perfect. Recommend!
Ok
Great jacket. Well sewn, without threads, smell, curves of lines. Excellent purchase. 26.04 ordered, 10.05 taken at the post office.
Many thanks to the store!!! The seller helped to choose the size, for height 174, weight 84 kg, chest width 107 cm, hip circumference 98 cm. The declared size is great. The quality of tailoring is very good, the windbreaker is not blown, it looks very good, light and comfortable. Delivery is fast. Great store!!!
Fantastic, lightweight, waterproof, xxl for 88 kg
Ordered 2xl, for height 179 and weight 79. The store wrote that you need to take 3xl. I listened to that asshole. The jacket was great. And in general it is sewn on some non-standard figures, in the shoulders and sleeves it seems still normal, but at the bottom hangs. Will go to those who have a belly and a fat ass
Jacket 5 xl just right on the russian 54 size
Good jacket to recommend for periods of low temperatures. I liked the recommendations of the store otherwise I would have chosen a bad size. Thanks to the seller.
Everything inside. Lovely jackets
Thanks!
The jacket is well sewn! Before shipping, the store contacted and adjusted the size. Offered to increase by one size, i agreed and do not regret! Seller recommend!
Cute coat for his money, called a little tight
Very good product (this is the second Jacket). Super fast delivery. Kind store. Thank you !
To moscow 3 weeks, thread somewhere stick out but it's not critical .. The seams are even, the store is sociable. Only after 3-4 days after the order sent .. In principle the goods are normal
I liked it, thank you.
Windbreaker super! I ordered my dad, i contacted the store in size. Order will not regret!!! Sewing perfect!
Good... Very good. .. Really like??
Very thin jacket, good for when their is alot of sun and no wind. I got XL.
Took on 56 size. Just right.
Très bien
Nice quality
Ótimo!
Perfect fine but very good
There is no problem in quality, but with lots of lint,the left sleeve has dirt.
Windbreaker classic thin pleasant to the touch i recommend the store.
Perfect, it's the second i ask and phenomenal. Thank you salesman.
Thank you
All as in the description, windbreaker thin with lining, two outer and one inner pocket, store many thanks and my recommendations. I myself unsubscribed and asked to clarify my dimensions, the track was tracked to the end
All perfect, advisable to order one size more
Ha came for three weeks. Quality is good! And with the size guessed, take a couple of sizes larger. Delivery to the door sdek.