SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hipsterra.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hipsterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Size i have 54, but size 2xl came up perfectly) the smell from it as a can of paint
Good quality fabric, exactly as in the picture. Recommended!
The jacket is good, soft, without marriage. Came quickly. The store is happy, i recommend.
Slightly back to back
Excellent. at 48 size. Xxl.
The store advised 4xl just right, even a little stock remained, my height of 184/86 kg. Quality is super. The smell is small, but it's not smooth.
Delivery two weeks before ufa. Quality-fire!
At a height of 180 cm and a weight of 106 kg took 4 xl it is not enough to order 5xl. well, it seems normal to have a smell i think washing will fix everything.
Everything is cool, two weeks delivery, standard package postal, for height 178, well and in the sleeves too. Under a denim jacket you can safely wear a sweatshirt. everything is fine.
I took it for a cholovik. River garna ta yakisna. Raju
Good, thin denim, for the summer. At our 52 size, took the largest, sat very well.
Nice jacket. Soft, sits well. Approached the size of xxl on the height of 177, weight 70. Shoulders 46-47, chest 103-105. The jacket in fact slightly more declared in the size table. The smell is present, but nothing particularly bad, jeans can smell worse) Super fast shipping, for ali shipping in 12 days-record)
Size 3 for me is not enough, height 185, weight 85
Came vefore established delivery time.Material amazing. I am 185cm and around 72kg and ordered 4XL,its bit lose but is fine.Maybe I would go for 3Xl to have more tide to my body.After that I am very satisfide.Need to be washed due smell but i dont take it as a problem at all :)
Very bad smell
The order was sent by the store very quickly! Came to samara for 10 days. Originally ordered 2xl for stupidity. Wrote off the seller to send xl, for which thanks to him! The seller is sociable. Denim has a chemical smell The staff were very friendly and helpful. Came to samara for 10dn. At first ordered 2xl foolishly. Thank you! thank you! thank you! Sociable seller. The jean jacket has a chemical smell
The jacket is very good, thicker than i expected, so the price is made fair to me. It took me 1 month to get to mexico (only detail i found was the buttons that sound a little bit but nothing serious) by the way, the size i ordered was xxl and i stay exactly for my height of 1,82 and weight. 75 kg.
Size 4xl fits small, 1,90 cm 100 kg weight.
Qualitatively packed, when the smell was opened, later weathered, the quality is excellent! The store is well done!
Good product but size i stay small
The gun is simple, thanks to the store
There is a smell, but of good quality. It came pretty fast. The width is normal, the length is back to back.
The young man really liked. Ordered two sizes larger. Just came up.
In general, everything is fine
The jacket came. The size has come. Sits perfectly. The minus is only that a strong smell. Washed, the smell still exists. While hanging and weathered. Then i'll wash it again.
Just like it's in the picture. Perfect. I just should have ordered one more size. It took very little time to arrive
Delivery is very fast, exactly 2 weeks. On s took the size l according to the reviews and size table. Came up perfectly. The jeans itself is really very thin ((in general, i'm happy, i attach the photo later
Nice jacket, fast shipping, I ordered XL instead of M, fits well. Good communication, when I had questions about my order.
All the hood, only the smell is so
All came in the specified time, denim good quality top
Ordered 4xl, stinks of course tinplate, but the quality is good, not a rag and delivered quickly. The size approached perfectly. I recommend.
I ordered xxl for man parameters height 175 weight 70 kg and it is better to order l or xl, it is large
perfect
Amazing, i ordered asian XXL because i usually have S t-shirts and M goodies and it was a good choice. It's like M/L in EU but really great one. It smells like chemical, but you can use some spray or washed it
Good
Came exactly for 2 weeks, pts quickly. On the height of 180 and weight of 66 kg xxl just right-and in the shoulders just and along the length of the norms. I recommend
In appearance and quality of tailoring is quite normal jacket. The only caution is the size. Took the largest-4hl. On my full 54 size jacket was tight. This 4xl corresponds to our 52 size. In addition, the sleeves are very narrow and constrain movement. But this is not a claim to the store. He sent exactly what i ordered. And a mistake in size, this is my miscalculation.
Corresponds to the description.
Everything is well suited, a little smells of hibiscus but can be washed and the smell goes away,
The jacket reached 17 days in the sverdlovsk region. Quality is good, there is no smell. Ordered 3xl. A little too small. My height of 178 cm. Weight 82 kg. I will order 4xl.
I ordered a man's jacket because it is longer than women's. The order is very satisfied. On me it looks voluminous and free, as i wanted. Medium-density jeans, 100% cotton, keeps the shape well. Inside there are deep pockets and a little protruding threads. The jacket is fully fastened. By measurements all 2 cm more than stated by the store in the description of this size xl (shoulders, chest circumference, sleeve length). My parameters: bust 90 cm, waist 66 cm, hip 90 cm. An excellent and budget option for girls who want a jeans of classic cut that sits like an overseas. The parcel to ukraine came for 2 weeks through ukrmail.
Height 173 weight 70 back-to-back
M
The smell is very sharp, washed twice. Helped. The size approached the height of 170, weight 55 kg. Delivery is fast, tracked.
THE jacket is perfect, beautiful, wears well, perfect fit, fabric thick good quality, loved the purchase
The jacket came in size, 163,60 took l. the product doshol to moscow for 2 weeks. i recommend the store.
Its ok, but it smells not good. The colour and material is perfect
Excellent jacket, at its size 48-50 took xxl, came well, there is a little smell but not critical thanks to pradovtsu.
The parcel came in 9 days. Xl size approached the height of 175 and weight of 60 kg. Quality is good not thin as they write, just not like a shirt, but much denser as a denim jacket.
In the beginning ordered a blue 4 hl, everything came up perfectly, for a height of 175 80 kg, then ordered a black 4 hl, was more than a centimeter by two, on the jacket well. So once in a while you don't have to